| 4:00 pm |
eventsforgood: |
Welcome to the chat everyone! Please tell us your name, company and favorite place where you get great service. #eventprofs |
| 4:00 pm |
GregRuby: |
Will be participating in a chat at12N ET. Please filter the conversation rather than unfollowing if not interested in the topic #eventprofs |
| 4:00 pm |
MeetGreen: |
RT @lyksumlikrish: 20 secrets of power bloggers http://ht.ly/1HL2s #eventprofs |
| 4:01 pm |
eventsforgood: |
I'm Lindsey Rosenthal from Events For Good and I always get amazing service at #LoewsHotels. They are fantastic. #eventprofs |
| 4:01 pm |
lizkingevents: |
Hi, everyone. Liz King here from Liz King Events and I get the BEST service at a local nail salon. They are AMAZING!! #eventprofs |
| 4:01 pm |
ericlukazewski: |
Followers, I will be in an #eventprofs chat for the next hour. Please mute or join me! |
| 4:02 pm |
lizkingevents: |
@eventsforgood Can only stay for the first 30 mins, but excited about todays topic!! #eventprofs |
| 4:02 pm |
lizkingevents: |
@ericlukazewski Hi Eric! #eventprofs |
| 4:02 pm |
planetplanitbiz: |
Paul from Planet Planit - fav place 4 service is my car mechanic also @inspirationguy as well #eventprofs |
| 4:02 pm |
joyce_ma: |
Hi Everyone! Joyce here from Showmakers, best service (for us/crew) at Four Seasons! #eventprofs |
| 4:02 pm |
GregRuby: |
Howdy! Greg from Baltimore, currently looking for employment and gets great service from my local mechanic. #eventprofs |
| 4:02 pm |
eventsforgood: |
@lizkingevents Hi Liz! What's it called, and is it in Westchester? We should go next time I come up! #eventprofs |
| 4:03 pm |
ericlukazewski: |
Morning gang. Eric Lukazewski from @EchelonExhibits. Illinois DMV, great service. Sidenote - I enjoy being verbally assaulted #eventprofs |
| 4:03 pm |
X_youarehere: |
RT @CommOnDemand: Network news:Worried viewers R aging out? Could be ads for denture cream, Tums, Cialis, etc. #Old#Sponsorships #eventprofs |
| 4:03 pm |
ericlukazewski: |
@lizkingevents Good morning Miss Liz! #eventprofs |
| 4:03 pm |
laurieweitzkorn: |
RT @Lumacoustics: JOB: We need part-time event admin/production planner with immediate start in London. Reply to @Lumacoustics. Pls RT #job #eventprofs |
| 4:03 pm |
eventsforgood: |
@joyce_ma Hi Joyce! How are you? Four Seasons is pretty fantastic! #eventprofs |
| 4:03 pm |
brandtkrueger: |
Hello, Brandt Krueger from metroConnections. Firestone Edina- great guys over there. #eventprofs |
| 4:03 pm |
lizkingevents: |
@eventsforgood Yes we should! It's called metronails and they give the best FREE massages while u get your nails done! Let's go! #eventprofs |
| 4:03 pm |
planetplanitbiz: |
@inspirationguy - are u joining #eventprofs chat which is on now? |
| 4:04 pm |
eventsforgood: |
Oh, Eric. RT @ericlukazewski: Illinois DMV, great service. Sidenote - I enjoy being verbally assaulted #eventprofs |
| 4:04 pm |
theexpogroup: |
Hi, signing in to #eventprofs chat. I'm Dana and I always get great service from my old coworkers at Disneyland! #eventprofs |
| 4:04 pm |
joyce_ma: |
@eventsforgood I'm fantastic! u? And if its not just venues, then yes, def my hair salon! lol #eventprofs |
| 4:04 pm |
ZeristaSoftware: |
good mrng ... john from zerista in denver here #eventprofs |
| 4:04 pm |
lizkingevents: |
@brandtkrueger Hi Brandt! Great to see you here today! #eventprofs |
| 4:04 pm |
lyksumlikrish: |
Jenise Fryatt of Icon Presentations AV Best service I've had is AAA - travel, car registration, flat tires - love it! #eventprofs |
| 4:04 pm |
eventsforgood: |
@brandtkrueger Hi Brandt! How are you? #eventprofs |
| 4:04 pm |
lizkingevents: |
HAHAHAHA!! RT @ericlukazewski: Illinois DMV, great service. Sidenote - I enjoy being verbally assaulted #eventprofs |
| 4:04 pm |
LindsayFultz: |
RT @BusinessTalk #HowTo Get Your Audience To Participate In Your Next Presentationhttp://bit.ly/ar6G3z #eventprofs |
| 4:05 pm |
lizkingevents: |
@theexpogroup Would love to connect w. some of ur old coworkers at Disney :) #eventprofs |
| 4:05 pm |
brandtkrueger: |
used to have a cell number 1 digit off from the Wayzata DMV... I have to admit to occasionally messing with people. #eventprofs |
| 4:05 pm |
eventsforgood: |
@planetplanitbiz @GregRuby @lyksumlikrish Hi Paul, Greg and Jenise! Interesting choices - I always find car services grating! #eventprofs |
| 4:05 pm |
lizkingevents: |
@lyksumlikrish Youre right! AAA is the best! #eventprofs |
| 4:06 pm |
brandtkrueger: |
@eventsforgood Well, thank you... #eventprofs |
| 4:06 pm |
ASegar: |
Adrian Segar, Conferences That Work, Hope and Olive (restaurant) in Greenfield MA #eventprofs |
| 4:06 pm |
eventsforgood: |
I'm having a bit of trouble with TweetChat/Twitter everyone. Sorry for the delay. Hold tight, it's going to be bumpy ride today! #eventprofs |
| 4:06 pm |
inspirationguy: |
Hello #eventprofs from Ash Mashhadi (Design Inspiration) here in sunny Plymouth, England. |
| 4:06 pm |
michaelnewhouse: |
Michael here from WCN Group, whats the topic? #eventprofs |
| 4:06 pm |
inspirationguy: |
@planetplanitbiz Thanks, Paul - I'm here! #eventprofs |
| 4:07 pm |
eventsforgood: |
@ZeristaSoftware @inspirationguy Hi John and Ash! Tell us your favorite place to get great service. #eventprofs |
| 4:07 pm |
planetplanitbiz: |
@eventsforgood - My mechanic just really cares about my car and spends lots of attention on it so I can't ask for more #eventprofs |
| 4:07 pm |
tracibrowne: |
Traci Browne here...hi everyone...can't remember the last time I got good service... #eventprofs |
| 4:07 pm |
ericlukazewski: |
@inspirationguy Hey Ash! #eventprofs |
| 4:07 pm |
Stephen_Hyder: |
RT @LindsayFultz: RT @BusinessTalk #HowTo Get Your Audience To Participate In Your Next Presentation http://bit.ly/ar6G3z #eventprofs |
| 4:07 pm |
ericlukazewski: |
@ASegar Mr. Segar, good to see you! #eventprofs |
| 4:08 pm |
eventsforgood: |
@michaelnewhouse Hi Michael! How are you? Topic today is on events and customer service. What's your fav place 4 good service? #eventprofs |
| 4:08 pm |
AdamSchomaker: |
I am here but will be in and out at Michigan Lodging Tourism Conference #eventprofs |
| 4:08 pm |
eventsforgood: |
Oh no! Hi Traci! RT @tracibrowne: Traci Browne here...hi everyone...cant remember the last time I got good service... #eventprofs |
| 4:08 pm |
eventsforgood: |
@ASegar Hi Adrian! How are you today, my friend? #eventprofs |
| 4:09 pm |
AttendInteract: |
Hi! Dawn from Attendee Interactive and I have always gotten amazing service w/ great pizza & wings from @leonardospizza in #btv! #eventprofs |
| 4:09 pm |
tracibrowne: |
Actually I take that back...i've gotten excellent service from The Downtown Club in Philly (meeting event spot) #eventprofs |
| 4:09 pm |
liz_madden: |
RT @Lumacoustics: JOB: We need part-time event admin/production planner with immediate start in London. Reply to @Lumacoustics. Pls RT #job #eventprofs |
| 4:09 pm |
eventsforgood: |
@AdamSchomaker Hi Adam, thanks for joining us. What's your favorite place to get great service? #eventprofs |
| 4:09 pm |
theexpogroup: |
@eventsforgood @tracibrowne Bad service experiences seem to stick in my mind more than the good. #eventprofs |
| 4:09 pm |
ASegar: |
@ericlukazewski Likewise Mr L. One day I'll get DSL & will actually be able to see you on #epHH. #eventprofs |
| 4:09 pm |
inspirationguy: |
#eventprofs - I just finished reading a great book by Jeffrey Gitomer called "Customer Service is Worthless, customer Loyalty is Priceless" |
| 4:10 pm |
tracibrowne: |
@theexpogroup isn't that sad but true! #eventprofs |
| 4:10 pm |
eventsforgood: |
@theexpogroup That's too bad! Hopefully that will change as time goes on. #eventprofs |
| 4:10 pm |
planetplanitbiz: |
RT @theexpogroup: @eventsforgood @tracibrowne Bad service experiences seem to stick in my mind more than the good. #eventprofs |
| 4:10 pm |
inspirationguy: |
@ericlukazewski Hi, Eric! #eventprofs |
| 4:10 pm |
ericlukazewski: |
@inspirationguy YES!! Just heard something similar recently. Customer service is a baseline now. #eventprofs |
| 4:10 pm |
ASegar: |
@eventsforgood Hey Lindsey, very well, new iPad gleams close at hand #eventprofs |
| 4:10 pm |
eventsforgood: |
Thanks for the rec! RT @inspirationguy: Just finished reading "Customer Service is Worthless, customer Loyalty is Priceless" #eventprofs |
| 4:11 pm |
chrisuschan: |
8 Rules for Better PowerPoint Presentations - Share this w/ your presenters! http://ow.ly/1HM6k#eventprofs #mpi #pcma #asae |
| 4:11 pm |
eventsforgood: |
I started with great service experiences today as our "icebreaker" for a reason. I want to talk about customer service & events. #eventprofs |
| 4:11 pm |
GregRuby: |
@theexpogroup Very true - those who get bad service are more inclined to tell others than those who get good service. #eventprofs |
| 4:12 pm |
ericlukazewski: |
@lyksumlikrish Good morning Miss Jenise! :) #eventprofs |
| 4:12 pm |
AdamSchomaker: |
@eventsforgood at any where or event related? #eventprofs |
| 4:12 pm |
eventsforgood: |
How important is hospitality/customer service to your brand identity or company? Do you think you do enough to satisfy? #eventprofs |
| 4:12 pm |
ericlukazewski: |
RT @GregRuby @theexpogroup Very true. those who get bad service are more inclined to tell others than those who get good service #eventprofs |
| 4:12 pm |
tracibrowne: |
great topic...I think customer service is often forgotten for all the logistics #eventprofs |
| 4:13 pm |
eventsforgood: |
@AdamSchomaker Anywhere you want! Just somewhere you've have had a great experience. #eventprofs |
| 4:13 pm |
inspirationguy: |
@eventsforgood Hi, Lindsey - it is rare to get great service, but have to say our local garage is gr8 when the car lets me down #eventprofs |
| 4:13 pm |
eventsforgood: |
Agreed! How do we change that? RT @tracibrowne: great topic...I think customer service is often forgotten for all the logistics #eventprofs |
| 4:13 pm |
ericlukazewski: |
@eventsforgood Are we talking general brand customer service? Or customer service to attendees, etc., surrounding an event? #eventprofs |
| 4:13 pm |
FathomBusiness: |
@chiefstorytellr Have you seen our whitepaper on using storytelling to drive revenue? Enjoy!http://cot.ag/bshMaq #eventprofs |
| 4:14 pm |
3D_EXHIBITS: |
Hello to everyone in the #eventprofs chat! Are there any particular exhibit booths you recall visiting that had great customer service? |
| 4:14 pm |
eventsforgood: |
@inspirationguy @planetplanitbiz Well, so far, I'm very impressed with mechanics and garages in the UK. #eventprofs |
| 4:15 pm |
brandtkrueger: |
One of the things we've stressed is that CS is not just sales- it's top to bottom evn those who don't interact directly w client #eventprofs |
| 4:15 pm |
eventsforgood: |
Either/or. RT @ericlukazewski: Are we talking general brand customer service? Or service to attendees surrounding an event? #eventprofs |
| 4:15 pm |
tracibrowne: |
@eventsforgood how do we change-learned at Belaggio (sp?) when 1st opened, don't tell someone where something is walk them there #eventprofs |
| 4:15 pm |
joyce_ma: |
Customer service definitely a must. It helps provide clients with a great experience working w/ u = will work with u again! #eventprofs |
| 4:16 pm |
inspirationguy: |
It's hard to give the same level of service to all. But we can try to surprise everyone in small ways by genuinely caring. #eventprofs |
| 4:16 pm |
eventsforgood: |
Great policy. RT @tracibrowne: learned at Belaggio (sp?) when 1st opened, dont tell someone where something is walk them there #eventprofs |
| 4:16 pm |
barbaraconvene: |
great experience at Satya Jewelry, NYC. I won a drawing and they tracked me down. I was AMAZED! #eventprofs |
| 4:17 pm |
joyce_ma: |
If your clients feel "taken care of", you are helping ease the pressure on their shoulders, happy client builds your reputation. #eventprofs |
| 4:17 pm |
AttendInteract: |
We feel customer service is what is going to set us apart from our competitors it is very important to our company. #eventprofs |
| 4:17 pm |
inspirationguy: |
RT @brandtkrueger: CS is not just sales- it's top to bottom evn those who don't interact directly w client #eventprofs << yes! |
| 4:17 pm |
eventsforgood: |
Who here has a background in the hospitality business? It's been incredibly helpful for me to come from hotels/restaurants. #eventprofs |
| 4:18 pm |
tracibrowne: |
My first real job was working on a help desk...that really helped me learn customer service #eventprofs |
| 4:18 pm |
eventsforgood: |
It's a matter of brand identity for me - I want whoever I interact with to be impressed with the lengths I will go to help. #eventprofs |
| 4:18 pm |
AttendInteract: |
I do - worked for Choice Hotels International for 14 years. #eventprofs |
| 4:18 pm |
inspirationguy: |
IMHO caring about what customers think of us is a cultural issue that permeates throughout - or doesn't. All or nothing. #eventprofs |
| 4:19 pm |
ericlukazewski: |
Customer service needs a plan for negative action. It's not something to figure out on the fly. #eventprofs |
| 4:19 pm |
michaelnewhouse: |
I do - worked as a waiter during college days #eventprofs |
| 4:19 pm |
planetplanitbiz: |
@eventsforgood -emphasis has 2 B service with say investment on infrastructure - has 2 b balance or else it all fails #eventprofs |
| 4:20 pm |
lyksumlikrish: |
@ericlukazewski Good morning Eric!! Looking forward to seeing your smiling face today! #eventprofs |
| 4:20 pm |
eventsforgood: |
Does it? RT @AttendInteract: We feel customer service is what is going to set us apart from our competitors. #eventprofs |
| 4:20 pm |
AttendInteract: |
I have hotel experience 14 years at Choice Hotels International #eventprofs |
| 4:20 pm |
planetplanitbiz: |
Agree - RT @ericlukazewski: Customer service needs a plan for negative action. It's not something to figure out on the fly. #eventprofs |
| 4:21 pm |
theexpogroup: |
Ultimate in customer service is anticipating needs. Aim to meet these unarticulated needs. #eventprofs |
| 4:21 pm |
eventsforgood: |
Do you think it makes a difference for you? RT @planetplanitbiz: emphasis has 2 B service with say investment on infrastructure #eventprofs |
| 4:21 pm |
joyce_ma: |
My first job was in retail. Customer service 101 (taught me to deal with negativity VERY well!) #eventprofs |
| 4:21 pm |
3D_EXHIBITS: |
Social media allows for fast customer services responses. We are impressed w/ immediate responses to concerns on Twitter. #eventprofs |
| 4:21 pm |
inspirationguy: |
Got to jump in the car now #eventprofs - will continue when I'm parked. |
| 4:21 pm |
tracibrowne: |
RT @theexpogroup: Ultimate in customer service is anticipating needs. Aim to meet these unarticulated needs. #eventprofs |
| 4:22 pm |
eventsforgood: |
You're jumping ahead to Q2! :) RT @ericlukazewski: Customer service needs a plan for negative action. #eventprofs |
| 4:22 pm |
ericlukazewski: |
Yes. RT @theexpogroup: Ultimate in customer service is anticipating needs. Aim to meet these unarticulated needs. #eventprofs |
| 4:22 pm |
AttendInteract: |
We listen to our customers and build customized platforms and it does make a difference #eventprofs |
| 4:22 pm |
planetplanitbiz: |
I think a non blame culture has 2 B in place 2 help deal with negative issues honestly 2 learn 4 next time #eventprofs |
| 4:22 pm |
AmandaDCMS: |
Sorry I'm late! Gonna back-read to see what we're talking about today. #eventprofs |
| 4:22 pm |
joyce_ma: |
RT @tracibrowne RT @theexpogroup: Ultimate in customer service is anticipating needs. Aim to meet these unarticulated needs. #eventprofs |
| 4:22 pm |
lyksumlikrish: |
RT @tracibrowne: RT @theexpogroup: Ultimate in customer service is anticipating needs. Aim to meet these unarticulated needs. #eventprofs |
| 4:22 pm |
eventsforgood: |
So true! RT @theexpogroup: Ultimate in customer service is anticipating needs. Aim to meet these unarticulated needs. #eventprofs |
| 4:22 pm |
ericlukazewski: |
@eventsforgood Sorry...ADD :) #eventprofs |
| 4:22 pm |
theexpogroup: |
@joyce_ma Working retail=learning to turn the other cheek. Gladly. #eventprofs |
| 4:23 pm |
Partyaficionado: |
Is it wrong that I like this? :) http://ow.ly/1HMGf #eventprofs #140conf #ucrext |
| 4:23 pm |
eventsforgood: |
Are we talking only about a customer service response in a negative scenario? What about an everyday tool? #eventprofs |
| 4:24 pm |
eventsforgood: |
@AmandaDCMS Welcome Amanda! We're talking about customer service and events today. Right now - how important is it to you? #eventprofs |
| 4:24 pm |
lyksumlikrish: |
@tracibrowne It's being creative. Thinking of ways to help before anyone asks. Good 4 networking too. #eventprofs |
| 4:24 pm |
tracibrowne: |
I think events have to run on good customer service from beg 2 end or they are a terrible event...it avoids a negative scenario #eventprofs |
| 4:24 pm |
joyce_ma: |
Exactly! & improve CS skills too RT @theexpogroup @joyce_ma Working retail=learning to turn the other cheek. Gladly. #eventprofs |
| 4:25 pm |
theexpogroup: |
@eventsforgood Customer service=everyday attitude, I dont think should be thought of as tool. Service must be fabric of life. #eventprofs |
| 4:25 pm |
eventsforgood: |
*&%$@#. #eventprofs |
| 4:25 pm |
kimgeralds: |
@eventsforgood I completely agree with you. I started out in the hotel biz and worked all depts, including conference services. #eventprofs |
| 4:25 pm |
GregRuby: |
RT @theexpogroup: Customer service=everyday attitude, I dont think should be thought of as tool. Service must be fabric of life #eventprofs |
| 4:26 pm |
AmandaDCMS: |
I've always had a belief in CS - for me it's part of who I am and there4 everything I do! It's about mutual benefit! #eventprofs |
| 4:26 pm |
eventsforgood: |
Agreed! RT @theexpogroup: Customer service=everyday attitude, shouldn't be thought of as tool. Service must be fabric of life. #eventprofs |
| 4:26 pm |
tracibrowne: |
True that! RT @lyksumlikrish: Its being creative. Thinking of ways to help before anyone asks. Good 4 networking too. #eventprofs |
| 4:26 pm |
ASegar: |
RT @theexpogroup: Customer service=everyday attitude, I dont think should b thought of as tool. Service must be fabric of life. #eventprofs |
| 4:26 pm |
3D_EXHIBITS: |
RT @eventsforgood: RT @theexpogroup: Ultimate in customer service is anticipating needs. Aim to meet these unarticulated needs. #eventprofs |
| 4:26 pm |
lyksumlikrish: |
@tracibrowne Stuff happens though. Customers appreciate honesty w/ genuine attempts to rectify neg situations #eventprofs |
| 4:26 pm |
stageleftevents: |
Big Live http://www.biglive.com/ #eventprofs |
| 4:26 pm |
michaelnewhouse: |
For r co's we believe customer service should shock & awe #eventprofs |
| 4:26 pm |
Andy_Lawson: |
Hi all! Andy from Freeman here. Love this topic. In a mtg but will be watching/taking part as I can #eventprofs |
| 4:27 pm |
justinlocke: |
I have found fixing a problem quickly is more impressive than having no problem in the first place #eventprofs |
| 4:27 pm |
joyce_ma: |
Customer service should be ongoing/attitude. Back to what @inspirationguy said, Genuinely Caring <- is the key. #eventprofs |
| 4:27 pm |
eventsforgood: |
@kimgeralds Hi Kim! #eventprofs |
| 4:27 pm |
brandtkrueger: |
@eventsforgood Maybe this is Q4, but what happens when CS fails? You've done all you can and the client still isn't happy? #eventprofs |
| 4:27 pm |
AmandaDCMS: |
@joyce_ma Hi Joyce! I also worked in retail - you just have to take what comes, but if you do ur best then you have integrity! #eventprofs |
| 4:27 pm |
MeetingsDiva: |
Want tiki? San Diego's Bali Hai reopens with tiki galore. #eventprofs #meetingsdivahttp://ning.it/c8HqJW |
| 4:27 pm |
joyce_ma: |
So true RT @lyksumlikrish @tracibrowne Customers appreciate honesty w/ genuine attempts to rectify neg situations #eventprofs |
| 4:27 pm |
kimgeralds: |
RT @planetplanitbiz: I think a non blame culture has 2 B in place 2 help deal with negative issues honestly 2 learn 4 next time #eventprofs |
| 4:27 pm |
tracibrowne: |
@lyksumlikrish Jenise...you hit the nail on the head...you can't fake good customer service...must be honest! #eventprofs |
| 4:28 pm |
lyksumlikrish: |
Memorable! RT @justinlocke: I have found fixing a problem quickly is more impressive than having no problem in the first place #eventprofs |
| 4:28 pm |
planetplanitbiz: |
Agree @lyksumlikrish - If you have bad news deliver it promptly don't make the situation worse by hoping it will go away #eventprofs |
| 4:28 pm |
theexpogroup: |
Yes! RT @joyce_ma Customer service should be ongoing/attitude. Back to what @inspirationguysaid, Genuinely Caring <-is the key. #eventprofs |
| 4:28 pm |
AmandaDCMS: |
@lyksumlikrish Absolutely - bad things happen. It's how you deal and how openly you communicate! #eventprofs |
| 4:28 pm |
3D_EXHIBITS: |
Customer Service is what makes the sales within an exhibit booth. It's important who you choose to be yours spokespeople. #eventprofs |
| 4:28 pm |
eventsforgood: |
Can you further epxlain? RT @michaelnewhouse: For r cos we believe customer service should shock & awe #eventprofs |
| 4:28 pm |
ericlukazewski: |
@justinlocke You're right. Quality response to a negative can be more beneficial than providing good service at the start. #eventprofs |
| 4:29 pm |
eventsforgood: |
Very true! RT @justinlocke: I have found fixing a problem quickly is more impressive than having no problem in the first place #eventprofs |
| 4:29 pm |
joyce_ma: |
Hi Amanda! agree: RT @AmandaDCMS ...if you do ur best then you have integrity! #eventprofs |
| 4:29 pm |
eventsforgood: |
Thoughts, group? RT @brandtkrueger: What happens when CS fails? Youve done all you can and the client still isnt happy? #eventprofs |
| 4:29 pm |
tracibrowne: |
I hope we're not advocating setting up problems to fix quickly so we look good ;-) #eventprofs |
| 4:30 pm |
eventsforgood: |
@Andy_Lawson Hi Andy! Good to have you here today, even if you're only lurking! #eventprofs |
| 4:30 pm |
Andy_Lawson: |
Customer service isn't a tool, it's an aspect of culture when it is real. #eventprofs |
| 4:30 pm |
ASegar: |
For consultant, ultimate CS is empowering customer to fix their own problems, instead of fixing same problem for them repeatedly #eventprofs |
| 4:30 pm |
eventsforgood: |
Hahah! RT @tracibrowne: I hope were not advocating setting up problems to fix quickly so we look good ;-) #eventprofs |
| 4:30 pm |
AmandaDCMS: |
In not-for-profit a lot can + does go awry; so honesty is key. We are upfront and collaborate to make sure every1 comes out +++ #eventprofs |
| 4:30 pm |
justinlocke: |
not that you should purposefully plant negative expereinces or anything ;-) #eventprofs |
| 4:30 pm |
AttendInteract: |
Depart from the situation as gracefully as possible knowing you tried your best. #eventprofs |
| 4:30 pm |
michaelnewhouse: |
@eventsforgood We take the Zappos CS approach & become the customers advocate & problem solver #eventprofs |
| 4:31 pm |
theexpogroup: |
@eventsforgood @brandtkrueger If CS fails, maybe you haven't explored deep enough into customer's needs/motivation #eventprofs |
| 4:31 pm |
lyksumlikrish: |
@justinlocke We remember the bad things, more than the good. That's why response to bad situation is so important! #eventprofs |
| 4:31 pm |
Andy_Lawson: |
Well Said. RT @theexpogroup: Ultimate in customer service is anticipating needs. Aim to meet these unarticulated needs. #eventprofs |
| 4:31 pm |
eventsforgood: |
RT @ASegar: Ultimate CS is empowering customer to fix their own problems, instead of fixing same problem for them repeatedly #eventprofs |
| 4:31 pm |
tracibrowne: |
some people you're not going to be able to please, YOU know when you've done everything you can...so do they really. #eventprofs |
| 4:31 pm |
AmandaDCMS: |
LOL - nope! RT @tracibrowne: I hope were not advocating setting up problems to fix quickly so we look good ;-) #eventprofs |
| 4:31 pm |
lyksumlikrish: |
@justinlocke If you've read Justin's book, you know planting a negative to respond positively has worked for one guy. ;-) #eventprofs |
| 4:31 pm |
eventsforgood: |
Interesting. RT @michaelnewhouse: We take the Zappos CS approach & become the customers advocate & problem solver #eventprofs |
| 4:32 pm |
Andy_Lawson: |
Thats golden. :) RT @eventsforgood *&%$@#. #eventprofs |
| 4:32 pm |
ericlukazewski: |
@inspirationguy How would you define the differences between customer service and customer loyalty? #eventprofs |
| 4:32 pm |
planetplanitbiz: |
@eventsforgood - Unhappy client after all UR efforts - Time 2 C if their complaint is really valid - some people moan whatever #eventprofs |
| 4:32 pm |
eventsforgood: |
Agreed. RT @theexpogroup: If CS fails, maybe you havent explored deep enough into customers needs/motivation #eventprofs |
| 4:32 pm |
joyce_ma: |
@eventsforgood If CS failed: Is it their attitiude or did you miss something? i.e. if a miscommunication; then u learn from it! #eventprofs |
| 4:32 pm |
ASegar: |
Re customer service measurement: customers will never tell you they don't trust you any more #eventprofs |
| 4:32 pm |
eventsforgood: |
Ha! That is my customer service response. RT @Andy_Lawson: Thats golden. :) RT @eventsforgood*&%$@#. #eventprofs |
| 4:32 pm |
theexpogroup: |
@ASegar I think CS is less teaching them to fish & more serving their favorite fish 30 seconds before hungry. #eventprofs |
| 4:32 pm |
kimgeralds: |
@lyksumlikrish and when you advise of the neg situation, have the fix already in place. Or suggest multiple fix options.. #eventprofs |
| 4:33 pm |
brandtkrueger: |
@theexpogroup Agreed, but that's an easy out... Let's assume "dig deeper" hasn't yielded anything... #eventprofs |
| 4:33 pm |
lyksumlikrish: |
Yes! RT @kimgeralds and when you advise of the neg situation, have the fix already in place. Or suggest multiple fix options.. #eventprofs |
| 4:33 pm |
justinlocke: |
well one thing to overcome is feeling liek you're being yelled at and just accepting the complaint and not getting defensive. #eventprofs |
| 4:34 pm |
ericlukazewski: |
@tracibrowne I don't advocate it, but I believe larger companies can and have 'staged' negativity to market their CS #eventprofs |
| 4:34 pm |
3D_EXHIBITS: |
RT @lyksumlikrish: @justinlocke We remember the bad things, more than good.That's why response to bad situation is so important! #eventprofs |
| 4:34 pm |
eventsforgood: |
Great metaphor! RT @theexpogroup: I think CS is less teaching them to fish & more serving their favorite fish 30 sec b4 hungry. #eventprofs |
| 4:34 pm |
justinlocke: |
let's face it, some people complain even though there's nothing really wrong #eventprofs go with it |
| 4:34 pm |
ASegar: |
@theexpogroup True if you're selling a product or service, but not if you're selling consulting. #eventprofs |
| 4:34 pm |
tracibrowne: |
Also, eliminate your need to be right...the customer/client may be wrong but is it in your power to fix it anyway? #eventprofs |
| 4:35 pm |
brandtkrueger: |
@ericlukazewski @inspirationguy Customer Service creates Customer Loyalty #eventprofs |
| 4:35 pm |
joyce_ma: |
RT @justinlocke let's face it, some people complain even though there's nothing really wrong #eventprofs go with it #eventprofs |
| 4:35 pm |
theexpogroup: |
@ASegar Gotcha. #eventprofs |
| 4:35 pm |
lyksumlikrish: |
@ASegar Unhappy customer will just stop using you. You have to learn to read their minds. #eventprofs |
| 4:35 pm |
eventsforgood: |
Based on all of this, how do we incorporate CS/hospitality into our events or marketing planning? Do we really do it right? #eventprofs |
| 4:35 pm |
tracibrowne: |
@ericlukazewski are you referring to the iPhone prototype in bar????? #eventprofs |
| 4:35 pm |
michaelnewhouse: |
Exactly RT @brandtkrueger: @ericlukazewski @inspirationguy Customer Service creates Customer Loyalty #eventprofs |
| 4:35 pm |
eventsforgood: |
That one was for you, @ericlukazewski. #eventprofs |
| 4:36 pm |
brandtkrueger: |
RT Yup! @justinlocke: overcome feeling like youre being yelled at and just accepting the complaint and not getting defensive. #eventprofs |
| 4:36 pm |
tracibrowne: |
RT @lyksumlikrish: @ASegar Unhappy customer will just stop using you. You have to learn to read their minds. #eventprofs |
| 4:36 pm |
joyce_ma: |
True! RT @tracibrowne Eliminate your need to be right..the customer/client may be wrong but is it in your power to fix it anyway #eventprofs |
| 4:36 pm |
AmandaDCMS: |
Try considering everyone you deal with a "customer" in that you want to make sure they have the best possible experience! #eventprofs |
| 4:36 pm |
lyksumlikrish: |
RT @tracibrowne eliminate your need to be right,the customer/client may be wrong but is it in your power to fix it anyway? #eventprofs |
| 4:36 pm |
kimgeralds: |
@tracibrowne IMHO we are advocating "crisis mgmt" plans in case something goes awry. And anticipate what the probs could be. #eventprofs |
| 4:36 pm |
planetplanitbiz: |
RT @tracibrowne: RT @lyksumlikrish: @ASegar Unhappy customer will just stop using you. You have to learn to read their minds. #eventprofs |
| 4:36 pm |
eventsforgood: |
RT @brandtkrueger: @ericlukazewski @inspirationguy Customer Service creates Customer Loyalty #eventprofs |
| 4:36 pm |
theexpogroup: |
@eventsforgood For events, walk in your customer's shoes, do you really understand where they're coming from? #eventprofs |
| 4:37 pm |
AmandaDCMS: |
If I can do more for my suppliers, then that's better for them and our relationship, and possibly me in the long run. #eventprofs |
| 4:37 pm |
tracibrowne: |
anyone working my event either has to know the answer to every question or have a two way radio to ask me if they don't know #eventprofs |
| 4:37 pm |
eventsforgood: |
It's the age-old saying. RT @tracibrowne: Eliminate your need to be right. #eventprofs |
| 4:37 pm |
ASegar: |
@lyksumlikrish Yes, except mind-reading is not a well-developed art. Customers won't tell you when you fail they'll just vanish. #eventprofs |
| 4:37 pm |
kimgeralds: |
@eventsforgood Hi Lindsey! Just popped in and saw you were leading another fab #eventprofs chat. Hovering b4 my next meeting :-) |
| 4:38 pm |
brandtkrueger: |
Customer Service is like "art" or "beauty". It's hard to define, but we all know it when we see it... #eventprofs |
| 4:38 pm |
eventsforgood: |
Example? RT @kimgeralds: We are advocating "crisis mgmt" plans in case something goes awry & anticipate what the probs could be. #eventprofs |
| 4:38 pm |
lyksumlikrish: |
@ASegar That's where listening comes in. We have to learn to be EXPERT listeners for good customer service. #eventprofs |
| 4:39 pm |
eventsforgood: |
Do you plan for this? RT @theexpogroup: Walk in your customers shoes, do you really understand where theyre coming from? #eventprofs |
| 4:39 pm |
tracibrowne: |
@kimgeralds Hi Kim, great idea "crisis mgmt" plans...almost like running a fire drill and testing staff... #eventprofs |
| 4:39 pm |
michaelnewhouse: |
Yes RT @brandtkrueger: Customer Service is like "art" or "beauty". Its hard to define, but we all know it when we see it... #eventprofs |
| 4:39 pm |
ericlukazewski: |
@tracibrowne Ha :) Not quite...Apple took the dbag route with Gizmodo. #eventprofs |
| 4:39 pm |
ASegar: |
Agree! RT @lyksumlikrish: @ASegar Thats where listening comes in. We have to be EXPERT listeners for good customer service. #eventprofs |
| 4:40 pm |
3D_EXHIBITS: |
Customer Service creates Customer Loyalty #eventprofs (RT @eventsforgood @brandtkrueger@ericlukazewski @inspirationguy) |
| 4:40 pm |
theexpogroup: |
Your event is protected time for attendees. They *want* to be there, so explore how to help them make most of it. #eventprofs |
| 4:40 pm |
eventsforgood: |
Do you have a plan for if you don't know the answer? RT @tracibrowne: either has to know the answer to every question or ask me #eventprofs |
| 4:40 pm |
joyce_ma: |
Listen, anticipate, problem solve! RT @lyksumlikrish We have to learn to be EXPERT listeners for good customer service. #eventprofs |
| 4:40 pm |
justinlocke: |
thing is, despite best intentions screwups will occur anyway. just have to be ready. #eventprofs |
| 4:40 pm |
lyksumlikrish: |
Read @tracibrowne 's latest blog RT @theexpogroup Walk in ur customers shoes, do u really understand where theyre coming from? #eventprofs |
| 4:40 pm |
eventsforgood: |
Do we include customer service responses in risk management plans? Should we? #eventprofs |
| 4:41 pm |
tracibrowne: |
RT @theexpogroup: Your event is protected time 4 attendees. They *want* 2 be there, so explore how 2 help them make most of it. #eventprofs |
| 4:41 pm |
ASegar: |
Taking time to mentally put myself in my customer's place and visualizing how she might see a situation is often helpful #eventprofs |
| 4:41 pm |
tracibrowne: |
boy did I learn that lesson! RT @lyksumlikrish: Read @tracibrowne s latest blog RT @theexpogroupWalk in ur customers shoes... #eventprofs |
| 4:41 pm |
theexpogroup: |
@eventsforgood Our CS people shadow me or set up services when we exhibit & partnered in MAYA study of exhibitor behaviors. #eventprofs |
| 4:42 pm |
IMSEventStaging: |
Digitial May/June 2010 issue of Mid-Atlantic Events is now available! We love this mag.http://bit.ly/b8okT2 #philly #eventprofs #MPI #ISES |
| 4:42 pm |
theexpogroup: |
RT @ASegar Taking time to mentally put myself in customers place and visualizing how she might see a situation is often helpful #eventprofs |
| 4:42 pm |
AmandaDCMS: |
At some events there r so many diff demo groups w/in total attendees - it's difficult, but we should create value for all. #eventprofs |
| 4:42 pm |
ericlukazewski: |
@kimgeralds You nailed it. Planning & anticipation is required. Timely response is crucial & can't be wasted planning on the fly #eventprofs |
| 4:42 pm |
MNathanson: |
RT @lyksumlikrish: Read @tracibrowne 's latest blog RT @theexpogroup Walk in ur customers shoes, do u really understand where theyre coming from? #eventprofs |
| 4:42 pm |
eventsforgood: |
Do you put CS responses in your risk management plan? Should you? #eventprofs |
| 4:42 pm |
ASegar: |
Long-term good CS is hard because trust can take ages to develop, seconds to lose #eventprofs |
| 4:43 pm |
ECOVenues: |
RT @Eventmagazine: Clarion Events to launch gift fair at Olympia http://bit.ly/blL23H #eventprofs |
| 4:43 pm |
lyksumlikrish: |
RT @ASegar Long-term good CS is hard because trust can take ages to develop, seconds to lose #eventprofs |
| 4:43 pm |
eventsforgood: |
So very true, unfortunately. RT @ASegar: Trust can take ages to develop, seconds to lose. #eventprofs |
| 4:43 pm |
theexpogroup: |
What many in #tradeshows forget is that for exhibitors, your show is small % of zillion items on their to-do list #eventprofs |
| 4:44 pm |
justinlocke: |
there is also such a thing as too much customer service. sometimes i want to not be asked again if i need anything else. #eventprofs |
| 4:44 pm |
brandtkrueger: |
RT @ASegar: Long-term good CS is hard because trust can take ages to develop, seconds to lose #eventprofs |
| 4:44 pm |
justinlocke: |
RT @ASegar: Long-term good CS is hard because trust can take ages to develop, seconds to lose #eventprofs ask toyota! |
| 4:44 pm |
eventsforgood: |
What about in tradeshows? Do you (as exhibitors) utilize customer service, or is it really more about sales? #eventprofs |
| 4:44 pm |
theexpogroup: |
@asegar If true service partnership, mistakes are forgiven, hence trust not lost in a mere second #eventprofs |
| 4:45 pm |
ArrowheadConf: |
Arizona has lost 20 conventions and between $6 and $10 million as a result of the immigration boycotts. http://ow.ly/1HzQB #eventprofs |
| 4:45 pm |
lyksumlikrish: |
This is just BAD listening! RT @justinlocke: there is also such a thing as too much customer service. #eventprofs |
| 4:45 pm |
planetplanitbiz: |
RT @eventsforgood: So very true, unfortunately. RT @ASegar: Trust can take ages to develop, seconds to lose. #eventprofs |
| 4:45 pm |
ericlukazewski: |
RT @lyksumlikrish: This is just BAD listening! RT @justinlocke: there is also such a thing as too much customer service. #eventprofs |
| 4:45 pm |
AmandaDCMS: |
Yes- so it's more important 2 create value! RT @theexpogroup: What many in #tradeshows forget is 4 exhibitors, ur show is small #eventprofs |
| 4:46 pm |
inspirationguy: |
Hi #eventprofs just parked & saw loads of mentions - thanks! |
| 4:46 pm |
Stephen_Hyder: |
RT @eventsforgood @brandtkrueger: if you've acted in good faith and integrity, there is nothing else to do. #eventprofs |
| 4:46 pm |
justinlocke: |
RT @lyksumlikrish: This is just BAD listening! RT @justinlocke: too much customer service. #eventprofs exactly. |
| 4:47 pm |
AmandaDCMS: |
Totally agree! RT @lyksumlikrish: This is just BAD listening! RT @justinlocke: there is such a thing as too much cs. #eventprofs |
| 4:47 pm |
eventsforgood: |
Let's look from a diff direction - how do we interact with CS profs when they do/don't offer good service to our customers? #eventprofs |
| 4:47 pm |
ASegar: |
@theexpogroup Making mistakes inside a good relationship is usually fixable, losing trust usually isn't #eventprofs |
| 4:47 pm |
ericlukazewski: |
@eventsforgood Customer service is omnipresent, events and tradeshows included. Sales should never precede service. #eventprofs |
| 4:47 pm |
theexpogroup: |
@eventsforgood Good pt. Pressure to get #tradeshow leads=service gets lost? Ask is your product really of value to booth visitor #eventprofs |
| 4:47 pm |
doattend: |
RT @eventsforgood: Do we include customer service responses in risk management plans? Should we? #eventprofs |
| 4:47 pm |
inspirationguy: |
RT @lyksumlikrish: RT @ASegar Good CS trust can take ages to develop, seconds to lose #eventprofs << but is created on a daily basis |
| 4:47 pm |
meetingsmedia: |
Update on flood damage at Gaylord Opryland: http://bit.ly/aJy8bY #eventprofs |
| 4:48 pm |
tracibrowne: |
@eventsforgood we take them out back and shoot them #eventprofs |
| 4:48 pm |
kimgeralds: |
@eventsforgood simple as "back-up" location for outdoor events, to what happens if public transpo goes on strike? #eventprofs |
| 4:48 pm |
lyksumlikrish: |
RT @ericlukazewski @eventsforgood Customer service is omnipresent, events & tradeshows included. Sales shd never precede service #eventprofs |
| 4:48 pm |
D_Elms: |
Yes & knowing that => great CS. RT @theexpogroup: Your show is small % of zillion items on customer's to-do list #eventprofs < just joining |
| 4:48 pm |
eventsforgood: |
5 stars! RT @ericlukazewski: Customer service is omnipresent, events and tradeshows included.Sales should never precede service. #eventprofs |
| 4:49 pm |
eventsforgood: |
Haha! If only... RT @tracibrowne: @eventsforgood we take them out back and shoot them #eventprofs |
| 4:49 pm |
JayZeis: |
RT @GregRuby: RT @theexpogroup: Customer service=everyday attitude, I dont think should be thought of as tool. Service must be fabric of life #eventprofs |
| 4:49 pm |
ASegar: |
Like this framing RT @justinlocke: RT @lyksumlikrish: This is just BAD listening! RT @justinlocke: too much customer service. #eventprofs |
| 4:49 pm |
joyce_ma: |
@eventsforgood if I'm dealing with CS as 3rd party, then I'll definitely speak to them post-event to review what went ok/not #eventprofs |
| 4:49 pm |
AmandaDCMS: |
If CS profs are not doing the job - first I have to ask why - was it my miscommunication? If not, then it's time to re-evaluate! #eventprofs |
| 4:49 pm |
eventsforgood: |
@kimgeralds Those are great risk/crisis mgmt plan tools - but do you include how to respond just as a CS agent in those plans? #eventprofs |
| 4:50 pm |
ASegar: |
Agreed! RT @ericlukazewski: Customer service is omnipresent, events and tradeshows included. Sales should never precede service. #eventprofs |
| 4:50 pm |
kimgeralds: |
Ex- we have a program in Nice..& the beaches were just wiped out by a crazy wave. Now, to our back-up plan for our beach event #eventprofs |
| 4:50 pm |
eventsforgood: |
Agree! RT @joyce_ma: if Im dealing with CS as 3rd party, then Ill definitely speak to them post-event to review what went ok/not #eventprofs |
| 4:50 pm |
ericlukazewski: |
I love you Traci RT @tracibrowne: @eventsforgood we take them out back and shoot them #eventprofs |
| 4:51 pm |
eventsforgood: |
RT @AmandaDCMS: If CS profs are not doing the job - was it my miscommunication? If not, then its time to re-evaluate! #eventprofs |
| 4:51 pm |
justinlocke: |
RT @matthewglidden: @justinlocke Key CS question: "Will this make my customer think LESS or MORE?" If "MORE"...delete it."exlnt #eventprofs |
| 4:51 pm |
tracibrowne: |
for tradeshows the bane of good customer service is the exhibit manual #eventprofs |
| 4:51 pm |
inspirationguy: |
Ultimately sales is just helping someone solve a problem. CS has to be central to that or no solution. #eventprofs |
| 4:51 pm |
tracibrowne: |
@ericlukazewski no really...we do #eventprofs |
| 4:52 pm |
theexpogroup: |
RT @tracibrowne: for tradeshows the bane of good customer service is the exhibit manual #eventprofs |
| 4:52 pm |
ASegar: |
<rethinking plan to help Traci with event> :-) RT @tracibrowne: @eventsforgood we take them out back and shoot them #eventprofs |
| 4:52 pm |
eventsforgood: |
@justinlocke What do you do when vendors/venues you work with don't deliver on CS? Must be difficult as a speaker. #eventprofs |
| 4:52 pm |
kimgeralds: |
LMAO RT @tracibrowne: @eventsforgood we take them out back and shoot them #eventprofs |
| 4:53 pm |
lyksumlikrish: |
HA! RT @ASegar: <rethinking plan 2 help Traci w/ event> :-) RT @tracibrowne: @eventsforgood we take them out back and shoot them #eventprofs |
| 4:53 pm |
tracibrowne: |
Me too! RT @kimgeralds: LMAO RT @tracibrowne: @eventsforgood we take them out back and shoot them #eventprofs |
| 4:53 pm |
ASegar: |
<Traci who?> RT @tracibrowne: @ericlukazewski no really...we do #eventprofs |
| 4:53 pm |
inspirationguy: |
If using 3rd party CS is it possible to induct prior to event? Sell them on caring? #eventprofs |
| 4:54 pm |
tracibrowne: |
oooh just had this happen to me with caterer RT @eventsforgood: What do U do when vendors/venues U work with dont deliver #eventprofs |
| 4:54 pm |
justinlocke: |
RT @eventsforgood: when vendors don't deliver on CS? Must b difficult as a speaker. every crisis is an op to be a hero.-i deal #eventprofs |
| 4:54 pm |
lyksumlikrish: |
Gotta go guys! Thx for great chat & awesome moderating @eventsforgood !! #eventprofs |
| 4:54 pm |
eventsforgood: |
And?! RT @tracibrowne: just had this happen to me with caterer RT @eventsforgood: when vendors/venues U work with dont deliver #eventprofs |
| 4:55 pm |
kimgeralds: |
absolutely RT @ASegar: Making mistakes inside a good relationship is usually fixable, losing trust usually isn't #eventprofs |
| 4:55 pm |
eventsforgood: |
Love that! RT @justinlocke: Every crisis is an op to be a hero. #eventprofs |
| 4:55 pm |
inspirationguy: |
RT @tracibrowne: @eventsforgood we take them out back and shoot them #eventprofs << lol |
| 4:55 pm |
jlnawan: |
RT @AttendInteract: Depart from the situation as gracefully as possible knowing you tried your best. #eventprofs |
| 4:55 pm |
tracibrowne: |
@eventsforgood exactly...and? Aside from never working with them again what can we do? #eventprofs |
| 4:55 pm |
eventsforgood: |
@lyksumlikrish Thanks! See you later Jenise at #epHH! Can't wait!! #eventprofs |
| 4:56 pm |
theexpogroup: |
@eventsforgood Our money-back guarantee stands between customer & other vendors. Shield the customer and work it out later. #eventprofs |
| 4:56 pm |
eventsforgood: |
@tracibrowne Do you speak with them about the poor CS? How do you evaluate after? Do you leave notes for future? #eventprofs |
| 4:57 pm |
tracibrowne: |
@eventsforgood they screwed up but we hired them so in the end it was our screw-up right? #eventprofs |
| 4:57 pm |
brandtkrueger: |
On the vendor side: No worse feeling than when a vendor fails you- when it's out of your hands but still your responsibility #eventprofs |
| 4:57 pm |
D_Elms: |
Trust is not about never making mistakes - I think it's about believing you have THEIR best interests in mind at all times #eventprofs |
| 4:57 pm |
linhtang: |
Great Presentation! RT @Partyaficionado: Is it wrong that I like this? :) http://ow.ly/1HMGf#eventprofs #140conf #ucrext |
| 4:57 pm |
inspirationguy: |
So do I >> RT @eventsforgood: Love that! RT @justinlocke: Every crisis is an op to be a hero. #eventprofs |
| 4:57 pm |
ASegar: |
True, but customers don't like too many crises RT @eventsforgood: Love that! RT @justinlocke: Every crisis is an op to be a hero #eventprofs |
| 4:57 pm |
eventsforgood: |
Oooh, money back guarantee! RT @theexpogroup: Our money-back guarantee stands between customer & other vendors. #eventprofs |
| 4:57 pm |
eventsforgood: |
Accountability is key.RT @tracibrowne: @eventsforgood they screwed up but we hired them so in the end it was our screw-up right? #eventprofs |
| 4:57 pm |
tracibrowne: |
@eventsforgood it was almost worse then them not showing up at all...long story...maybe a post... #eventprofs |
| 4:58 pm |
chrisuschan: |
@asegar When asked where 2 invest mktg $$, I advocated customer service #eventprofs |
| 4:58 pm |
jlnawan: |
RT @AttendInteract: We listen to our customers and build customized platforms and it does make a difference #eventprofs |
| 4:58 pm |
joyce_ma: |
RT @brandtkrueger No worse feeling than when a vendor fails you- when it's out of your hands but still your responsibility #eventprofs |
| 4:58 pm |
brandtkrueger: |
Right on, @ASegar- "customers don't like too many crises" #eventprofs |
| 4:58 pm |
eventsforgood: |
RT @brandtkrueger: No worse feeling than when a vendor fails you- when its out of your hands but still your responsibility #eventprofs |
| 4:59 pm |
justinlocke: |
RT @joyce_ma: RT @brandtkrueger No worse feeling than when a vendor fails you- when it's out of your hands but still your responsibility #eventprofs |
| 4:59 pm |
meetingsmedia: |
Att'y N Philly drafting language 2 deal w/cancellations like N AZ. http://bit.ly/aJy8bY #eventprofs |
| 4:59 pm |
eventsforgood: |
Great choice! Did they?! RT @chrisuschan: @asegar When asked where 2 invest mktg $$, I advocated customer service #eventprofs |
| 4:59 pm |
tracibrowne: |
agree RT @brandtkrueger: Right on, @ASegar- "customers dont like too many crises" #eventprofs |
| 4:59 pm |
ASegar: |
Yup RT @D_Elms: Trust is not abt nevr making mistakes-I think its abt believing U have THEIR best interests in mind at all times #eventprofs |
| 4:59 pm |
joyce_ma: |
Eeks! That sucks. @tracibrowne @eventsforgood it was almost worse then them not showing up at all...long story...maybe a post.. #eventprofs |
| 4:59 pm |
Soundtrack_Pro: |
Nice: RT @lyksumlikrish 20 secrets of power bloggers http://ht.ly/1HL2s #eventprofs |
| 4:59 pm |
kimgeralds: |
@eventsforgood yes, everyone has a role in the plan and should be identified. #eventprofs |
| 4:59 pm |
eventsforgood: |
Looking forward to it! RT @tracibrowne: it was almost worse then them not showing up at all...long story...maybe a post... #eventprofs |
| 5:00 pm |
planetplanitbiz: |
RT @tracibrowne: agree RT @brandtkrueger: Right on, @ASegar- "customers dont like too many crises" #eventprofs |
| 5:00 pm |
3D_EXHIBITS: |
#Tradeshow tips - Think neatness & visibility. Keep your booth tidy and hang key information at eye level. #eventprofs #HCEA |
| 5:00 pm |
justinlocke: |
i find most people are adult enough to know mistakes happen. you plan for perfecion but r ready for disaster. #eventprofs |
| 5:00 pm |
eventsforgood: |
Awesome. RT @kimgeralds: @eventsforgood yes, everyone has a role in the plan and should be identified. #eventprofs |
| 5:00 pm |
chrisuschan: |
@eventsforgood yes... in training and mentoring programs - process improvements, etc. #eventprofs |
| 5:00 pm |
ASegar: |
@chrisuschan Yes, if CS is not up to par, often best place to invest $ (if $ can resolve deficiencies) #eventprofs |
| 5:00 pm |
theexpogroup: |
You may have guessed I am VERY passionate about this service subject & so is the company. Thank you all for great chat! #eventprofs |
| 5:01 pm |
eventsforgood: |
RT @justinlocke: You plan for perfecion but are ready for disaster. #eventprofs |
| 5:01 pm |
eventsforgood: |
Great to hear - so important. RT @chrisuschan: yes... in training and mentoring programs - process improvements, etc. #eventprofs |
| 5:01 pm |
kimgeralds: |
Out of here, friends. Got a meeting. Have a great day! #eventprofs |
| 5:01 pm |
chrisuschan: |
@eventsforgood People need to think that Marketing is not just a dept, it's a way of doing business. #eventprofs |
| 5:01 pm |
brandtkrueger: |
OK, gang I gotta fly! Any tweeps in Kauai I'll be there next week if you want to grab a drink. #eventprofs |
| 5:01 pm |
eventsforgood: |
Glad to hear it! RT @theexpogroup: I am VERY passionate about this service subject & so is the company. #eventprofs |
| 5:02 pm |
Partyaficionado: |
Thanks RT @linhtang: Great Presentation! : Is it wrong that I like this? :) http://ow.ly/1HMGf#eventprofs #140conf #ucrext |
| 5:02 pm |
justinlocke: |
remind me to tell you the "food is here, caterer left and there are no plates " story sometime :-) #eventprofs |
| 5:02 pm |
brandtkrueger: |
Be well, all! #eventprofs |
| 5:02 pm |
tracibrowne: |
thank you @eventsforgood for another great chat...thank you everyone it was very enlightening and much fun! #eventprofs |
| 5:02 pm |
eventsforgood: |
Well, it's about that time to wrap up. Thanks for a fantastic chat once again everyone! Love my #eventprofs |
| 5:02 pm |
ASegar: |
Another hour's chat that felt like ten minutes passed. Thank you Ms. @eventsforgood! #eventprofs |
| 5:03 pm |
eventsforgood: |
@brandtkrueger Thanks, Brandt! WISH I was in Kauai! Have fun! #eventprofs |
| 5:03 pm |
AttendInteract: |
@eventsforgood Thanks for a great chat today! My second and I loved it! #eventprofs |
| 5:03 pm |
michaelnewhouse: |
Thanks for the leading the chat today, see ya @eventsforgood #eventprofs |
| 5:03 pm |
eventsforgood: |
@ASegar @tracibrowne You're very welcome. Thanks for your insights - you're so smart!! #eventprofs |
| 5:03 pm |
justinlocke: |
@eventsforgood fab job as always #eventprofs |
| 5:04 pm |
planetplanitbiz: |
RT @AttendInteract: @eventsforgood Thanks for a great chat today! My second and I loved it! #eventprofs |
| 5:04 pm |
eventsforgood: |
@AttendInteract @michaelnewhouse Thanks for attending!! #eventprofs |
| 5:04 pm |
eventsforgood: |
@justinlocke Thank you sir, great to host you. #eventprofs |
| 5:04 pm |
joyce_ma: |
Thanks @eventsforgood for moderating! Btw everyone: I'm on a new acct separate from @showmakers if u want to keep in touch. Thx! #eventprofs |
| 5:04 pm |
brandtkrueger: |
Thanks @eventsforgood for another great mod! And I'm there for a show, so I'll probably return paler than when I left :) #eventprofs |
| 5:05 pm |
eventsforgood: |
@brandtkrueger BTW, Na Pali Coast is my absolute favorite place on Kauai! #eventprofs |
| 5:06 pm |
eventsforgood: |
@joyce_ma @planetplanitbiz Thanks for coming! Great to have you! #eventprofs |
| 5:06 pm |
AmandaDCMS: |
Thank you @eventsforgood for moderating another awesome discussion! #eventprofs |
| 5:06 pm |
eventsforgood: |
@brandtkrueger Where's your show? I stayed at Kauai Marriott and was blown away. #eventprofs |
| 5:07 pm |
eventsforgood: |
@AmandaDCMS Thank you, Amanda! @GreenA_V suggested we talk sometime. Would love to hear more about what you do! #eventprofs |
| 5:07 pm |
eventsforgood: |
Thank you to everyone who participated in the chat today. Great conversation! I'll post the transcript later today on the Wiki! #eventprofs |
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