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 merckforager @Jeffhurt almost a week ago.. and no response as of yet#eventprofs -9:58 PM Jun 2nd, 2009

 TRDonnelly @ready2spark Lara, this was awesome..you're a master at this...Terence #eventprofs -9:58 PM Jun 2nd, 2009

 Jeffhurt @ready2spark Thanks Lara for moderating. Gr8 chat as usual with you at helm, even when you play Devil's advocate! #eventprofs -9:58 PM Jun 2nd, 2009

 GregRuby @ready2spark Thanks for moderating tonight! #eventprofs -9:58 PM Jun 2nd, 2009

 merckforager @TRDonnelly you are too funny Terence #eventprofs -9:58 PM Jun 2nd, 2009

 Jeffhurt @merckforager I am assuming you've put in a request to Twitter help desk... #eventprofs -9:57 PM Jun 2nd, 2009

 merckforager @ready2spark Good night Lara #eventprofs -9:57 PM Jun 2nd, 2009

 ready2spark Goodnight everyone. I have to leave the chat a few mins early. You're all rock stars - thank you for your time! #eventprofs -9:57 PM Jun 2nd, 2009

 Jeffhurt @GregRuby Twitter is sluggish tonight. Not individual apps. I will say that#smchat last week was super, super fast. #eventprofs -9:57 PM Jun 2nd, 2009

 TRDonnelly @merckforager I like your picture though! ;-) #eventprofs -9:56 PM Jun 2nd, 2009

 spkrinteractive tweetchat normally blames the latency on Twitter itself. That makes sense if they all have the same issues. #eventprofs -9:56 PM Jun 2nd, 2009

 ready2spark @merckforager I like your blonde Twitter alter ego#eventprofs -9:56 PM Jun 2nd, 2009

 MsStallings outside of picky temp ppl, what about tongue in cheek-ask post-event:whining? unsatisfied?we can't improve unless u tell us how. #eventprofs -9:55 PM Jun 2nd, 2009

 GregRuby @merckforager Both Tweetchat and TweetDeck have been sluggish tonight. #eventprofs -9:55 PM Jun 2nd, 2009

 psalinger @katieroski yes, that make ssense to survey large grp and have F2F with smaller group, but transparency is also good, I think #eventprofs -9:55 PM Jun 2nd, 2009

 merckforager @Jeffhurt well since I cant even participate with my primary twitter account @michaelmccurry I am frustrated as you all know #eventprofs -9:55 PM Jun 2nd, 2009

 TRDonnelly tweetchat started out slow, then caught up with itself. OK for last 50 minutes #eventprofs -9:55 PM Jun 2nd, 2009

 spkrinteractive @Jeffhurt bring them a block of ice to sit on? :) #eventprofs -9:54 PM Jun 2nd, 2009

 Jeffhurt @merckforager What do you mean by chat venue? #eventprofs -9:54 PM Jun 2nd, 2009

 marksylvester @merckforager I have been running TweetDeck, TweetChat and Twubs all night and they all have massive latency - TChat is best tho #eventprofs-9:54 PM Jun 2nd, 2009

 Jeffhurt @GregRuby @TRDonnelly or bring them a glass of ice water, fan on a laynard. Or request they see a doctor for hot flashes. :) #eventprofs -9:53 PM Jun 2nd, 2009

 GregRuby @MsStallings And let's be honest, there are times when they are just wrong. #eventprofs -9:53 PM Jun 2nd, 2009

 merckforager so my question is ... is there any other chat venue that is more reliable to do this chat? #eventprofs -9:53 PM Jun 2nd, 2009

 TRDonnelly @GregRuby you are funny...;0 #eventprofs -9:53 PM Jun 2nd, 2009

 MsStallings @GregRuby you are fantastic :) #eventprofs -9:53 PM Jun 2nd, 2009

 merckforager @TRDonnelly Greg really knows how to flip the switch #eventprofs-9:52 PM Jun 2nd, 2009

 GregRuby @TRDonnelly The key is to introduce them to a person who is complaining it is too cold and ask them to switch seats... #eventprofs -9:52 PM Jun 2nd, 2009

 ready2spark Oh, and if ur looking to add ur own topics, visit the wiki:http://www.eventprofs.pbworks.com :) Still 10 mins left in the chat.#eventprofs -9:52 PM Jun 2nd, 2009

 MsStallings can't afford $$ it, ethically wrong, not your decision, would be unfair to others,etc. or if person is WRONG! j/k :) #eventprofs -9:51 PM Jun 2nd, 2009

 TRDonnelly And Greg's the best at it! RT @merckforager @GregRuby I bet you do Greg :) #eventprofs -9:50 PM Jun 2nd, 2009

 ready2spark Great discussion, everyone! Many thanks for ur insights. Please remember to vote on future topics http://twtpoll.com/ztlhkg#eventprofs -9:50 PM Jun 2nd, 2009

 katieroski @TRDonnelly yes you do. #eventprofs -9:50 PM Jun 2nd, 2009

 Jeffhurt @TRDonnelly Yeah, at old age, you just give them the bird and walk away. [Just kidding!] It's attendee rage at work. #eventprofs -9:50 PM Jun 2nd, 2009

 merckforager @GregRuby I bet you do Greg :) #eventprofs -9:49 PM Jun 2nd, 2009

 TRDonnelly @merckforager @katieroski at a young age, you learn how to get yelled at and smile! #eventprofs -9:49 PM Jun 2nd, 2009

 GregRuby @Jeffhurt I get that request all the time... #eventprofs -9:48 PM Jun 2nd, 2009

 spkrinteractive anyone have success with idea management tools for feedback? uservoice? Crowdsound? Ideascale? #eventprofs -9:48 PM Jun 2nd, 2009

 katieroski @Jeffhurt LOL re the request to make the air colder than 68 degrees!#eventprofs -9:48 PM Jun 2nd, 2009

 Jeffhurt @ready2spark @MsStallings Most of the time, acknowledging their concern & asking what they want changed, works #eventprofs -9:48 PM Jun 2nd, 2009

 merckforager @TRDonnelly funny you mention that ... I started the business at front desk of hotel also #eventprofs -9:47 PM Jun 2nd, 2009

 Jeffhurt @ready2spark @MsStallings When they want the air made colder and it's already 68 degrees. :) #eventprofs -9:47 PM Jun 2nd, 2009

 TRDonnelly @ready2spark we see more controls or elimination of feedback with internal corporate meetings. #eventprofs -9:47 PM Jun 2nd, 2009

 katieroski @TRDonnelly U probably saw a lot of those "challenging conversations." I remember my days at the hotel #eventprofs -9:47 PM Jun 2nd, 2009

 merckforager @Jeffhurt I agree jeff... they calm down once they know they have been heard #eventprofs -9:46 PM Jun 2nd, 2009

 Jeffhurt @spkrinteractive Most of the ppl using twitter at event, get it, especially when its reinforced in every session. #eventprofs -9:46 PM Jun 2nd, 2009

 katieroski @marksylvester Great reminder Mark! #eventprofs -9:45 PM Jun 2nd, 2009

 TRDonnelly @marksylvester learned about "challenging conversations" from working front desk at a hotel! #eventprofs -9:45 PM Jun 2nd, 2009

 spkrinteractive @MelyMello I'm certainly not against hashtags. I just wonder how many tweets we are missing that don't have it. #eventprofs -9:45 PM Jun 2nd, 2009

 Jeffhurt RT @jaysmet 90% of people just want to know they 've been heard. (no hard data behind that) #eventprofs -9:45 PM Jun 2nd, 2009

 ready2spark @MsStallings @JeffHurt Playing Devil's Advocate ('cause this is a good discussion). When would u not implement fdbk? #eventprofs -9:45 PM Jun 2nd, 2009

 marksylvester In dealing with 'challenging conversations' with anyone upset (not just attendees) remember you are in the hospitality industry. #eventprofs -9:44 PM Jun 2nd, 2009

 katieroski With fdbk, we implement new processes (handout distribution for example), maybe change exhibit or education hrs, etc. #eventprofs -9:44 PM Jun 2nd, 2009

 MelyMello @spkrinteractive gotta have a hashtag - there are so many new users - it's the easiest way for them to follow the convo #eventprofs -9:43 PM Jun 2nd, 2009

 ready2spark @Jeffhurt No, not at all - but I don't run events ;)#eventprofs -9:43 PM Jun 2nd, 2009

 merckforager RT @MsStallings: @JeffHurt immediate & apologetic response..with a solution in hand. show compassion but only if U R on the way #eventprofs -9:42 PM Jun 2nd, 2009

 MelyMello @Jeffhurt oh - they'll use the hashtag (and some complain about time of GS, uncomfortable venue chairs, etc ) #eventprofs -9:42 PM Jun 2nd, 2009

 Jeffhurt @spkrinteractive There are many large conferences using hashtags SXSW, MPI, ASAE & these are events with thousands. #eventprofs -9:42 PM Jun 2nd, 2009

 Jeffhurt @MelyMello @ready2spark Do yall have attendees that are that obstinate? In general our attendees use hashtag appropriately. #eventprofs -9:41 PM Jun 2nd, 2009

 merckforager @Jeffhurt Just me :) #eventprofs -9:41 PM Jun 2nd, 2009

 katieroski @GregRuby And or venues, Greg! Sorry . . . didn't mean to leave u out! ;-) #eventprofs -9:40 PM Jun 2nd, 2009

 Jeffhurt @ready2spark Just talking to attendee makes a world of difference. I don't think ppl are ornery by nature. #eventprofs -9:40 PM Jun 2nd, 2009

 psalinger @Jeffhurt - would agree that onsite you do need to deal with people in way that tries to address their perceived problem #eventprofs -9:40 PM Jun 2nd, 2009

 TRDonnelly @GregRuby LOL! #eventprofs -9:40 PM Jun 2nd, 2009

 MelyMello @ready2spark you have to learn what tweets to ignore (there are always whiners) and which ones to address/follow up on #eventprofs-9:39 PM Jun 2nd, 2009

 ready2spark @marksylvester LOL. #eventprofs -9:39 PM Jun 2nd, 2009

 ready2spark @Jeffhurt Hmmm. U can't be all things 2 all ppl. How do u determine when to make a change + invest time vs no change req'd.#eventprofs -9:39 PM Jun 2nd, 2009

 GregRuby @katieroski What, no love for venues? #eventprofs -9:39 PM Jun 2nd, 2009

 spkrinteractive @marksylvester agreed, but from everything I have read/seen, a minority of tweets from/about conf use the requested hashtag #eventprofs -9:39 PM Jun 2nd, 2009

 Jeffhurt @spkrinteractive Published hashtag is used by many conferences & events now. #eventprofs -9:39 PM Jun 2nd, 2009

 marksylvester @ready2spark Discerning comments from your audience is actually aided by the fact that tweets are only 140 chars long ;-)#eventprofs -9:39 PM Jun 2nd, 2009

 psalinger I think you have to take a lot of the fdback with a grain of salt - we always get two different sides of same coin lot of time #eventprofs -9:39 PM Jun 2nd, 2009

 marksylvester @spkrinteractive U set the hashtag in advance and publish it in every outbound communication - start tweeting before event then. #eventprofs -9:38 PM Jun 2nd, 2009

 Jeffhurt @ready2spark What's the difference? If you have an ornery attendee, you need to engage them. To them it's real problem.#eventprofs -9:38 PM Jun 2nd, 2009

 katieroski @ready2spark Vendors (in my eyes) = our GSC, AV company, Reg company. these ppl we have post-con mtgs w/ after a show#eventprofs -9:38 PM Jun 2nd, 2009

 TRDonnelly @ready2spark various tools; handhelds/mobile, RFID, kiosks, etc..collection analysis has to be quick..then adjust presentations#eventprofs -9:38 PM Jun 2nd, 2009

 merckforager @MsStallings we see you on here #eventprofs -9:38 PM Jun 2nd, 2009

 Jeffhurt @MsStallings Sorry about that. We see your tweets coming through.Have a gr8 week. #eventprofs -9:37 PM Jun 2nd, 2009

 ready2spark @marksylvester How do u differentiate between valid fdbk for action vs ornery attendees? #eventprofs -9:37 PM Jun 2nd, 2009

 spkrinteractive @marksylvester Have you had luck getting people to use a standard hashtag so that everyone can watch the stream? #eventprofs -9:37 PM Jun 2nd, 2009

 MelyMello @MsStallings I love you for that! tweekdeck & chat isn't working, so i've been struggling with the standard interface! THANKS! #eventprofs -9:37 PM Jun 2nd, 2009

 Jeffhurt @marksylvester @TRDonnelly Even better, when the speaker if following twitter hashtag and makes adjusments to their presentation #eventprofs -9:36 PM Jun 2nd, 2009

 katieroski @ready2spark Good question. U really don't know from exhibitors. Being anonymous helps, I think. #eventprofs -9:36 PM Jun 2nd, 2009

 GregRuby @MelyMello Agreed. As a vendor, my feedback was rarely requested.Probably the worst are planners w/ "initials" behind the name#eventprofs -9:36 PM Jun 2nd, 2009

 MsStallings sorry guys - tweetdeck, tweetchat both not working for me.. wish me luck. #eventprofs -9:36 PM Jun 2nd, 2009

 ready2spark @TRDonnelly How r u currently measuring audience fdbk?#eventprofs -9:36 PM Jun 2nd, 2009

 marksylvester @ready2spark Interesting new trend - follow twitter DURING your event and get the feedback in realtime. Then react in realtime. #eventprofs -9:36 PM Jun 2nd, 2009

 TRDonnelly @merckforager @MelyMello trick is follow through after learning#eventprofs -9:36 PM Jun 2nd, 2009

 MsStallings I'm searching for #eventprofs live on TweetGrid Search -http://bit.ly/13TBBb -9:35 PM Jun 2nd, 2009

 TRDonnelly @ready2spark If you can get audience feedback (in am) realtime and make adjustments in afternoon...that's magical #eventprofs-9:35 PM Jun 2nd, 2009

 ready2spark @katieroski How do u ensure you get HONEST feedback from vendors? #eventprofs -9:35 PM Jun 2nd, 2009

 spkrinteractive create a standard Twitter hashtag and monitor it #eventprofs -9:35 PM Jun 2nd, 2009

 psalinger @ready2spark we always do at Oracle, especially for our major corporate events, not always for every seminar #eventprofs -9:34 PM Jun 2nd, 2009

 merckforager @MelyMello Absolutely, we always want to know how we can do better.. there is always a learning lesson or two #eventprofs -9:34 PM Jun 2nd, 2009

 katieroski @marksylvester @ready2spark As a planner, I also agree with post-con mtgs with vendors. #eventprofs -9:34 PM Jun 2nd, 2009

 ready2spark {moderator} on to Topic 2 (which we've already touched on) How do u use audience fdbk to improve events? #eventprofs -9:34 PM Jun 2nd, 2009

 MelyMello @ready2spark sometimes the vendors see the event from a diff perspective - interesting to hear their thoughts for improvement#eventprofs -9:33 PM Jun 2nd, 2009

 TRDonnelly @merckforager you're doing great! structured feedback with transparency from our end has worked great with our advisory board#eventprofs -9:32 PM Jun 2nd, 2009

 ready2spark @MelyMello Great! Very important, not only for your customer...but 4 you as well. I just had to provide fdbk to a client...#eventprofs -9:32 PM Jun 2nd, 2009

 katieroski @marksylvester Re Comment link - usually u get more constructive feedback with this type of tool, but valuable none the less. #eventprofs -9:32 PM Jun 2nd, 2009

 psalinger @Jeffhurt - agree. many channels for feedback are good #eventprofs -9:31 PM Jun 2nd, 2009

 MelyMello @ready2spark we do (with vendors)-before the client debrief-so we can come to the table with comprehensive feedback from our end#eventprofs -9:31 PM Jun 2nd, 2009

 marksylvester @ready2spark Speaking as a vendor, we insist on post-meetings with our clients. Only way to improve our service, they expect it.#eventprofs -9:31 PM Jun 2nd, 2009

 merckforager @trdonnelly do you have anything to add to the conversation about our customer board? #eventprofs -9:31 PM Jun 2nd, 2009

 katieroski @psalinger I guess I was referring to surveys that go to a larger # of ppl. F2F is good tool for more in depth feedback #eventprofs -9:31 PM Jun 2nd, 2009

 Jeffhurt As @marksylvester said, paraphrased The more willing U R 2 listen, survey, eval & change, the more ppl will give you feedback #eventprofs -9:30 PM Jun 2nd, 2009

 marksylvester @katieroski Re Comments link on any electronic communication... I have yet to get one person to click the link. Is there a trick #eventprofs -9:29 PM Jun 2nd, 2009

 Jeffhurt @psalinger @katieroski I say it's a "both and" not an either or. Do F2F, anon and other eval methods as well. #eventprofs -9:29 PM Jun 2nd, 2009

 merckforager @MsStallings well the moderator keeps things objective#eventprofs -9:29 PM Jun 2nd, 2009

 katieroski @MsStallings I would love to talk more outside chat! #eventprofs -9:29 PM Jun 2nd, 2009

 ready2spark {moderator} @spkrinteractive asked a great Q. How many ppl hold post-event meetings / surveys with VENDORS? #eventprofs -9:29 PM Jun 2nd, 2009

 Jeffhurt @spkrinteractive Vovici for electronic anon surveys. #eventprofs -9:28 PM Jun 2nd, 2009

 psalinger @katieroski not sure I agree. sometimes u create more trust and candid conversation in face2face discussions w/attendees #eventprofs -9:28 PM Jun 2nd, 2009

 MsStallings @katieroski sounds like we should talk more outside of this chat :)#eventprofs -9:28 PM Jun 2nd, 2009

 katieroski Another way to get feedback is having a "Send us Your Comments" link on Website or link on e-Newsletter #eventprofs -9:28 PM Jun 2nd, 2009

 merckforager @ready2spark They meet monthly via conference call and periodically in person topics are fluid and driven by collaboration#eventprofs -9:28 PM Jun 2nd, 2009

 spkrinteractive what vendors do you use for anon surveys? #eventprofs -9:28 PM Jun 2nd, 2009

 katieroski @Jeffhurt Anonymous surveys r the way 2 go. Get more honest feedback. #eventprofs -9:27 PM Jun 2nd, 2009

 MsStallings 3rd party 4 advisory brd, interesting concept. more effective than if you run inhouse? and y?same reasons as 3rd party survey? #eventprofs -9:27 PM Jun 2nd, 2009

 ready2spark @merckforager How many times does your adv. panel meet? How do u determine topics 4 discussion? #eventprofs -9:26 PM Jun 2nd, 2009

 merckforager @ready2spark and there is an outside third party moderator that directs the meetings and keeps them on task #eventprofs -9:26 PM Jun 2nd, 2009

 katieroski @ready2spark @merkforager Who is your customer in your Customer Advisory Board? #eventprofs -9:25 PM Jun 2nd, 2009

 merckforager @ready2spark Sure we have a panel of our top customers that sits on a board in conjunction with executives from our company.....#eventprofs -9:25 PM Jun 2nd, 2009

 GregRuby @MelyMello Makes sense when you put it that way! :-) #eventprofs -9:25 PM Jun 2nd, 2009

 Jeffhurt @ready2spark Our electronic survey after conference is Anonymous, very similar to 3rd party. #eventprofs -9:25 PM Jun 2nd, 2009

 katieroski @MsStallings I agree about appreciation card. I send one 2 all my exhibitors approx. 30 days after show! Huge + 4 retention #eventprofs -9:25 PM Jun 2nd, 2009

 ready2spark @merckforager Care to share how a customer advisory board works? #eventprofs -9:24 PM Jun 2nd, 2009

 MelyMello @GregRuby need to give them enuf time to forget it...to see if they remember it ;) #eventprofs -9:23 PM Jun 2nd, 2009

 marksylvester @Jeffhurt If you have a continuing conversation with clients then when you ask them how 'we' did at the event, they will answer. #eventprofs -9:23 PM Jun 2nd, 2009

 Jeffhurt @GregRuby Also, did they implement or apply anything takeaways or learnings. This is how you know learning was internalized. #eventprofs -9:23 PM Jun 2nd, 2009

 ready2spark @MsStallings Great comment re: 3rd party. Sometimes it can be diff. 4 a client to be honest when his key contact is asking Qs#eventprofs -9:23 PM Jun 2nd, 2009

 MsStallings ppl need 2see huge value of thank you note/report, etc. this follow up is priceless, impact can overshadow negative experience #eventprofs -9:23 PM Jun 2nd, 2009

 MelyMello @GregRuby we sometimes reach out to see if ppl have retained some (any) of the learnings from the event & have put them in place #eventprofs -9:23 PM Jun 2nd, 2009

 marksylvester @GregRuby Feedback at 30 and 60 (What stuck?) and at 180 (What should we do next year...) gives them time to have reflected more#eventprofs -9:22 PM Jun 2nd, 2009

 MelyMello @JeffHurt same! Being able to make real-time adjustments like that is gold (yes Jerry...GOLD!) #eventprofs -9:21 PM Jun 2nd, 2009

 spkrinteractive @marksylvester engage them with what? More content? Feedback requests? Both? #eventprofs -9:21 PM Jun 2nd, 2009

 GregRuby @marksylvester Am curious, what type of feedback would you expect after 180 days? #eventprofs -9:21 PM Jun 2nd, 2009

 MsStallings @ready2spark in some instances yes-and b/c responders are confidential, this is where we get most helpful insight from ppl#eventprofs -9:21 PM Jun 2nd, 2009

 Jeffhurt @marksylvester Yes. We say engage the attendee B4, during & after the event. Not only with survey but with learning. #eventprofs -9:20 PM Jun 2nd, 2009

 psalinger @ready2spark - we have, on occasion used 3rd party research of our attendees to see what they thought going in and if different#eventprofs -9:20 PM Jun 2nd, 2009

 merckforager @ready2spark We use a third party for our Customer advisory board.. she moderates #eventprofs -9:20 PM Jun 2nd, 2009

 Jeffhurt @MelyMello We follow the Twitter channel hashtag, look at each speaker's evals and change directions onsite quickly. #eventprofs -9:20 PM Jun 2nd, 2009

 ad_web @marksylvester I think a video booth is a great idea, specially to build community and buzz #eventprofs -9:19 PM Jun 2nd, 2009

 spkrinteractive @MsStallings Amen, that's the kind of thing I was hoping that people were doing! #eventprofs -9:19 PM Jun 2nd, 2009

 marksylvester We have a strategy with event clients, we suggest that they engage their attendees 30, 60, and 180 days after the event. Works!#eventprofs -9:19 PM Jun 2nd, 2009

 Jeffhurt @MelyMello yes, totally agree. And with Twitter, we're able to make changes onsite quickly if needed. #eventprofs -9:19 PM Jun 2nd, 2009

 katieroski @MelyMello Feedback definitely = opportunity to change 4 next time! Post-con mtgs are invaluable esp w/ internal team and vendor #eventprofs -9:19 PM Jun 2nd, 2009

 merckforager @MsStallings We do as well.. we call it a "learning lessons document" #eventprofs -9:19 PM Jun 2nd, 2009

 MelyMello @JeffHurt it's the same for when using twitter for events - if an attendee makes a suggestion, try to make it happen for them #eventprofs -9:19 PM Jun 2nd, 2009

 ready2spark {moderator} Does anyone use a 3rd party to obtain customer feedback? #eventprofs -9:18 PM Jun 2nd, 2009

 Jeffhurt @MsStallings We evaluate every section of event we can, entertainment, each speaker, tradeshow, overall event, etc. #eventprofs -9:18 PM Jun 2nd, 2009

 marksylvester Here is one of the video booths I have seen at eventshttp://www.video-booth.com/ #eventprofs -9:18 PM Jun 2nd, 2009

 ZeristaSoftware @marksylvester we haven't done the video part yet, but like the idea a lot. #eventprofs -9:18 PM Jun 2nd, 2009

 MelyMello @spkrinteractive if you take that feedback seriously (& you should if it's coming from your client), then you change 4 next time #eventprofs -9:17 PM Jun 2nd, 2009

 spkrinteractive Sorry, I have a KM background and one of the important aspects of KM is tacit to explicit knowledge conversion #eventprofs -9:17 PM Jun 2nd, 2009

 MsStallings create a sugggestions for next year document-distribute to staff-and actually use it the next year! #eventprofs -9:17 PM Jun 2nd, 2009

 psalinger again, from corporate side, event agencies need to push to do after event reviews. we'll usually respond when asked #eventprofs -9:17 PM Jun 2nd, 2009

 Jeffhurt @MsStallings More than just those demographics. Detailed attendee experience eval. Would they reco it to others? Y or Y not? #eventprofs -9:17 PM Jun 2nd, 2009

 GregRuby @marksylvester Very well said about negative feedback. Wish more thought that way. #eventprofs -9:17 PM Jun 2nd, 2009

 ready2spark @spkrinteractive ...to report feedback & storm solutions. Sometimes it reqs another mtg w/ client 2 show how we've implemented.#eventprofs -9:16 PM Jun 2nd, 2009

 spkrinteractive @ready2spark and where does the learning go? wiki? process? other? #eventprofs -9:16 PM Jun 2nd, 2009

 marksylvester @ZeristaSoftware Survey Booth - great idea, especially if it is a video booth - saw it at TED - was very successful and full. #eventprofs -9:16 PM Jun 2nd, 2009

 MsStallings over the years, make report: track attendance #s, demographics, returning/new, etc. anything else relevant #eventprofs -9:16 PM Jun 2nd, 2009

 Jeffhurt When attendees C evals/surveys are read, changes made, etc, audience willing 2 do more. It's attendee attitude & behavior change #eventprofs -9:16 PM Jun 2nd, 2009

 GregRuby @ready2spark Agreed. When I was a CSM, I was able to convince about 75% to hold a post-con. #eventprofs -9:15 PM Jun 2nd, 2009

 ready2spark @spkrinteractive We have 3 post-event meetings. 1st with my internal team. Then with the client. Then with the team again...#eventprofs -9:15 PM Jun 2nd, 2009

 marksylvester @spkrinteractive Hope is not a strategy #eventprofs -9:15 PM Jun 2nd, 2009

 psalinger @merckforager - more than just hit and miss - real collaboration on what to do different (or same if it worked) next time #eventprofs -9:15 PM Jun 2nd, 2009

 marksylvester @TRDonnelly Negative feedback is always good, and hard to swallow sometimes. To be truly fit though, they say, no pain, no gain.#eventprofs -9:15 PM Jun 2nd, 2009

 ZeristaSoftware We've found that a "survey booth" is effective. Written survey, then explore on particular answers in person. #eventprofs -9:14 PM Jun 2nd, 2009

 katieroski @TRDonnelly Agreed - see negative feedbk as an OPPORTUNITY!#eventprofs -9:14 PM Jun 2nd, 2009

 spkrinteractive how does negative feedback process into doing it better the next time? Just hope everyone remembers? #eventprofs -9:14 PM Jun 2nd, 2009

 ready2spark @GregRuby That's interesting. We usually set the expectation up front that a part of our process is post-event fdbk. Period.#eventprofs -9:14 PM Jun 2nd, 2009

 GregRuby @psalinger My argument is that the CSM needs to take the lead and review both positive and negative. Be upbeat & brisk. #eventprofs -9:14 PM Jun 2nd, 2009

 merckforager @psalinger essentially a "hit and Miss" sheet #eventprofs -9:14 PM Jun 2nd, 2009

 TRDonnelly @merckforager @ready2spark also negative feedback is an OPPORTUNITY to gain closer relationship. #eventprofs -9:13 PM Jun 2nd, 2009

 spkrinteractive @psalinger good technique we used in consulting is "Plus / Delta" as opposed to "good / bad" #eventprofs -9:13 PM Jun 2nd, 2009

 Jeffhurt @ready2spark One of post event debriefs we do is four questions: What 2 keep, what 2 keep w/ tweaking, what 2 drop, what 2 add#eventprofs -9:13 PM Jun 2nd, 2009

 katieroski @ready2spark I think when u get neg feedbk, u need to acknowledge it so they know they are being heard #eventprofs -9:13 PM Jun 2nd, 2009

 MelyMello @ready2spark there's huge learning in negative feedback. Need to qualify it tho, to make sure it's educated feedback #eventprofs -9:13 PM Jun 2nd, 2009

 MsStallings @ready2spark as long as you actually implement suggestions, negative feedback gives you a chance 2 mend perceptions/relationship#eventprofs -9:12 PM Jun 2nd, 2009

 GregRuby @spkrinteractive My gut feeling is that most want to "get out of Dodge" and move on the next project. #eventprofs -9:12 PM Jun 2nd, 2009

 psalinger @GregRuby - a good after action review would be what was vision, what went right, what needs improving and what actions to take #eventprofs -9:12 PM Jun 2nd, 2009

 merckforager @ready2spark We turn it into a learning lesson and develop an action plan to share with customer #eventprofs -9:12 PM Jun 2nd, 2009

 Jeffhurt We publically publish all speaker scores and compare event from year to year. We also publish all comments. #eventprofs -9:12 PM Jun 2nd, 2009

 marksylvester @merckforager Customer Advisory Board is much better - as you can ask the same ? as in a survey and get much better answers #eventprofs -9:12 PM Jun 2nd, 2009

 ready2spark {moderator} Great. Sounds like a lot of ppl are meeting after the event. What do you do w/ negative feedback? #eventprofs -9:11 PM Jun 2nd, 2009

 psalinger @GregRuby - maybe because most postcons don't seem to be results oriented or action oriented and just focus on what went wrong #eventprofs -9:11 PM Jun 2nd, 2009

 Jeffhurt More types of eval #5 - similar to focus groups, poll ppl in small settings#6 - overall survey of entire event #eventprofs -9:11 PM Jun 2nd, 2009

 merckforager @marksylvester A Customer advisory board is an approach we took at Experient.. it is very effective #eventprofs -9:11 PM Jun 2nd, 2009

 spkrinteractive @GregRuby why do they not want post-con? Already moved on to next task? #eventprofs -9:11 PM Jun 2nd, 2009

 ready2spark @spkrinteractive Absolutely! The key is to understand what the client sees as success factors prior to the event. #eventprofs -9:11 PM Jun 2nd, 2009

 marksylvester @rachelES I don't have a survey strategy other than to understand people hate them, so don't expect much - ask ? another way.#eventprofs -9:11 PM Jun 2nd, 2009

 psalinger RT: @marksylvester There is an art to surveying (I mean asking question)-if you call it a survey, that's your first mistake #eventprofs -9:11 PM Jun 2nd, 2009

 Jeffhurt #2 type of eval - everyone get print eval after each presentatoin. #3 - pull some ppl for f2f ino #4 electrnoic b4 & after #eventprofs -9:11 PM Jun 2nd, 2009

 MelyMello @ready2spark I can't think of the last time we did an event/project WITHOUT doing a debrief #eventprofs -9:10 PM Jun 2nd, 2009

 spkrinteractive @ready2spark and what are the metrics of success? I suppose varies by client #eventprofs -9:10 PM Jun 2nd, 2009

 GregRuby @ready2spark Surprisingly, most of our clients don't want post-cons. Seems like a big mistake to me. #eventprofs -9:10 PM Jun 2nd, 2009

 katieroski @ready2spark Survey through Survey Monkey right now pre- and post-conference. On-site, we have them complete a hard survey 1 pg#eventprofs -9:10 PM Jun 2nd, 2009

 MsStallings @ready2spark scheduled monthly calls to check up on satisfaction, comments, etc. #eventprofs -9:10 PM Jun 2nd, 2009

 Jeffhurt We use a multiple of methods for evaluation. #1 - Sample onsite ppl & ask for them to turn in for free gift. #eventprofs -9:10 PM Jun 2nd, 2009

 TRDonnelly @ready2spark post event meetings need to be a standard..1st internal, then w/ client #eventprofs -9:10 PM Jun 2nd, 2009

 merckforager @ready2spark Absolutely we do! Very important to the relationship #eventprofs -9:10 PM Jun 2nd, 2009

 MelyMello I'm joining a chat at 9pmEST. Please filter #eventprofs rather than unfollow if you can't stand the noise. -9:10 PM Jun 2nd, 2009

 marksylvester @ready2spark How many of you set up metrics BEFORE the event so that you have something to measure in the post event meeting? #eventprofs -9:09 PM Jun 2nd, 2009

 rachelES @marksylvester: what's your advice for surveying effectively?#eventprofs -9:09 PM Jun 2nd, 2009

 psalinger @JeffHurt yes, totally agree. can't just be order takers. need to understand objectives and results needed #eventprofs -9:09 PM Jun 2nd, 2009

 ready2spark {moderator} How many of you hold post-event meetings with your clients to measure the success of your work? #eventprofs -9:09 PM Jun 2nd, 2009

 marksylvester @spkrinteractive You are right about questions skewing the answers - it's what is called, leading the witness your honor... #eventprofs -9:08 PM Jun 2nd, 2009

 katieroski @GregRuby In one of my positions, we allowed them to get an additional "priority points" which helps them get a bettter booth. #eventprofs -9:08 PM Jun 2nd, 2009

 spkrinteractive RT @marksylvester There is an art to surveying (I mean asking questions...) -if you call it a survey, that's your first mistake #eventprofs -9:08 PM Jun 2nd, 2009

 marksylvester There is an art to surveying (I mean asking questions...) - if you call it a survey, that's your first mistake. #eventprofs -9:08 PM Jun 2nd, 2009

 MsStallings @merckforager the summary of survey read like story w/ tragic ending. since it was confidential-responses were no holds bar #eventprofs -9:07 PM Jun 2nd, 2009

 EventSolutions RT @katieroski: If customers = attendees/exhibitors, poll them pre- or post-conference; utilize an exhibitor advisory council #eventprofs -9:07 PM Jun 2nd, 2009

 katieroski @MsStallings It is a wonderful way 2 build relationships and keep them as annual exhibitors #eventprofs -9:07 PM Jun 2nd, 2009

 ZeristaSoftware John Kanarowski from Zerista here. #eventprofs -9:07 PM Jun 2nd, 2009

 GregRuby @Jeffhurt Amen! #eventprofs -9:07 PM Jun 2nd, 2009

 spkrinteractive @katieroski I have found that the challenge with surveys is that the questions skew the answers. So hard to make it impartial #eventprofs -9:07 PM Jun 2nd, 2009

 ready2spark @katieroski How are you surveying your customers right now. What has been most successful for you? #eventprofs -9:07 PM Jun 2nd, 2009

 Jeffhurt @psalinger Totally agree, sometimes U have 2 get 2 root of what they want. what is real goal. Customer may use incorrect jargon #eventprofs -9:07 PM Jun 2nd, 2009

 GregRuby @katieroski But how do you encorage them to complete the surveys?#eventprofs -9:06 PM Jun 2nd, 2009

 psalinger hmm, guess I'll use TweetDeck since nothing coming through on TweetChat #eventprofs -9:06 PM Jun 2nd, 2009

 ready2spark @MelyMello I can see your tweets. #eventprofs -9:06 PM Jun 2nd, 2009

 spkrinteractive @psalinger very true. sometimes your insight combined with theirs comes up with a solution neither could do singly #eventprofs -9:06 PM Jun 2nd, 2009

 MsStallings @katieroski we just started this (EAC)-sent out request for applications. hoping to improve relationships #eventprofs -9:06 PM Jun 2nd, 2009

 merckforager @MsStallings what do you mean Christina I am confused?#eventprofs -9:06 PM Jun 2nd, 2009

 ready2spark @marksylvester ...we performed on each success factor. Very valuable insights - on customer needs and our performance.#eventprofs -9:06 PM Jun 2nd, 2009

 katieroski @MsStallings Surveying customers gives u valuable feedback - good and bad! #eventprofs -9:05 PM Jun 2nd, 2009

 MelyMello Melissa from Blackbox in Toronto here. Thinking tweetchat is challenged (again) 2nite as I'm not seeing any tweets here. Anyone? #eventprofs-9:05 PM Jun 2nd, 2009

 psalinger @spkrinteractive - more than asking them what they want, need to understand their biz and what value is to them and deliverit #eventprofs -9:05 PM Jun 2nd, 2009

 ready2spark @marksylvester Couldn't agree more. B4 every project, we ask for success factors. We hold a post-event recap 2 identify how...#eventprofs -9:05 PM Jun 2nd, 2009

 Jeffhurt @ready2spark Isn't it all about the customer to start with? Listening, asking questions, interpreting what they are saying#eventprofs -9:05 PM Jun 2nd, 2009

 merckforager @psalinger Right and you are running a business within a business#eventprofs -9:04 PM Jun 2nd, 2009

 MsStallings some of my customers are industry supporters, confidential survey by 3rd party-the good, bad and ugly, some painful, but needed #eventprofs -9:04 PM Jun 2nd, 2009

 katieroski If customers = attendees and/or exhibitors, then: Poll them pre- or post-conference; utilize an exhibitor advisory council #eventprofs -9:04 PM Jun 2nd, 2009

 spkrinteractive learning: ask them what they want #eventprofs -9:04 PM Jun 2nd, 2009

 Jeffhurt @rachelES Thanks Rachel. #eventprofs -9:04 PM Jun 2nd, 2009

 merckforager @marksylvester thats the listening part :) #eventprofs -9:04 PM Jun 2nd, 2009

 spkrinteractive Rob Swanwick from Speaker Interactive, "Professional Speakers in Digital Form" #eventprofs -9:03 PM Jun 2nd, 2009

 marksylvester Learning from customers? Best line I ever heard was at a business seminar; "Ask them what they want, then give it to them." #eventprofs -9:03 PM Jun 2nd, 2009

 rachelES @Jeffhurt Loved your blog on tweeting during presentations!! You're a born blogger http://ow.ly/aGmz #eventprofs -9:03 PM Jun 2nd, 2009

 psalinger from corporate side, my take is that event people need to understand that it is a business and not just party/event planning #eventprofs -9:03 PM Jun 2nd, 2009

 merckforager @ready2spark Well #1 is truly learning to listen to them#eventprofs -9:02 PM Jun 2nd, 2009

 ready2spark Welcome everyone! Topic 1: How do you learn from customers to improve your business? #eventprofs -9:02 PM Jun 2nd, 2009

 marksylvester Santa Barbara checking in on this fine (not foggy for once) evening - btw, switched back to tweetchat - twubs is too latent #eventprofs -9:02 PM Jun 2nd, 2009

 CaterChat Checking out our fave event industry chat & getting tips for 1st#caterchat tomorrow! #eventprofs -9:02 PM Jun 2nd, 2009

 merckforager @Jeffhurt @gregruby good evening #eventprofs -9:02 PM Jun 2nd, 2009

 Jeffhurt Hoping twitter is not as latent as earlier today. Director of Ed & Events national trade association #eventprofs -9:00 PM Jun 2nd, 2009

 GregRuby Greg from Baltimore. Howdy everyone! #eventprofs -9:00 PM Jun 2nd, 2009

 PinkDeb Thanks! Travelling now! #eventprofs @PinkDeb, founder & owner of Pink Inc. has a wonderful story about how she started (via @ready2spark) -9:00 PM Jun 2nd, 2009

 EventSolutions Rachel Globus, editor of Event Solutions mag! It's been a while...#eventprofs -9:00 PM Jun 2nd, 2009

 ready2spark Lara McCulloch-Carter from ready2spark / Regal Tent Productions - Toronto, Canada #eventprofs -9:00 PM Jun 2nd, 2009

 katieroski Hello, this is Katie Roski w/ the American Dietetic Assn #eventprofs -9:00 PM Jun 2nd, 2009

 psalinger Paul Salinger, Oracle, Redwood Shores, CA #eventprofs -9:00 PM Jun 2nd, 2009

 ready2spark @rachelES @EventSolutions I'm not even using it b/c it's so behind on reporting tweets (over 10 mins too slow). #eventprofs -9:00 PM Jun 2nd, 2009

 MsStallings Hi #eventprofs! I'm Christina, Atlanta, non-profit association. Glad to be here! -9:00 PM Jun 2nd, 2009

 merckforager Hi I am Mike McCurry from Experient, and this is my alt twitter account becuz my main one does not work in Tweetchat #eventprofs -9:00 PM Jun 2nd, 2009

 TRDonnelly Greetings! Terence from Experient, happy to be back! #eventprofs -8:59 PM Jun 2nd, 2009

 EventSolutions @marksylvester Let us know what you think about Twubs after!#eventprofs -8:59 PM Jun 2nd, 2009

 katieroski @merckforager Hello! #eventprofs -8:59 PM Jun 2nd, 2009

 ready2spark {moderator} Hi all, welcome 2 the chat! Please take a moment to introduce yourselves (name, business, location) #eventprofs -8:59 PM Jun 2nd, 2009

 merckforager @katieroski Hi Katie #eventprofs -8:58 PM Jun 2nd, 2009

 rachelES @ready2spark Going to want your feedback on Twubs - just got a press release from them #eventprofs -8:57 PM Jun 2nd, 2009

 merckforager @MsStallings It has been a long day! #eventprofs -8:57 PM Jun 2nd, 2009

 katieroski Can't wait for the chat tonight! #eventprofs #eventprofs -8:56 PM Jun 2nd, 2009

 MsStallings @merckforager long day! but glad to be hear, hope that i can both contribute AND learn. how is everyone else? #eventprofs -8:54 PM Jun 2nd, 2009

 merckforager How is everyone doing tonight?? #eventprofs -8:53 PM Jun 2nd, 2009

 merckforager @MsStallings I can see you too #eventprofs -8:51 PM Jun 2nd, 2009

 MsStallings I will be in an #eventprofs chat from 8-9PM ET, if my tweets w/#eventprofs hashtag don't interest you, please filter and don't unfollow :) -8:50 PM Jun 2nd, 2009

 ready2spark @marksylvester Just tried Twubs.com to manage a hashtag, but it seems very slow on real time tweets. #eventprofs -8:49 PM Jun 2nd, 2009

 merckforager ok cool.... once again I am back #eventprofs -8:49 PM Jun 2nd, 2009

 marksylvester Going into weekly Event Professional chat at 6pm Pacific - trying new tool instead of Tweetchat - called twubs.com - sweet #eventprofs -8:47 PM Jun 2nd, 2009

 MsStallings @ready2spark @MichaelMcCurry @psalinger I can see you guys. guess its a delay. #eventprofs -8:47 PM Jun 2nd, 2009

 ready2spark @MsStallings Yes - I can see you fine in TweetChat :)#eventprofs -8:47 PM Jun 2nd, 2009

 MsStallings @ready2spark @ready2spark I'm doing it through Tweetdeck b/c I was unsuccessful in Tweetchat 3-4 times in past #eventprofs but u can see me? -8:46 PM Jun 2nd, 2009

 psalinger RT @JeffHurt: Twitter Isn’t Ruining Your Presentation: You Are!#eventprofs http://ow.ly/aGmz -8:46 PM Jun 2nd, 2009

 ready2spark @merckforager Yes - I can see you in TweetChat.#eventprofs -8:45 PM Jun 2nd, 2009

 merckforager Can anyone see me? #eventprofs -8:45 PM Jun 2nd, 2009

 ready2spark @MsStallings Are you in TweetChat? I can see all your tweets. Chat will start in 15 mins. #eventprofs -8:44 PM Jun 2nd, 2009

 merckforager hmmm there is a delay on tweetchat it seems #eventprofs -8:43 PM Jun 2nd, 2009

 MsStallings @MichaelMcCurry are you kidding me?!?! I can't believe how many chatshaven't been able to participate in outside of my control!! #eventprofs -8:43 PM Jun 2nd, 2009

 MsStallings @merckforager Hi Mike! so strange your acct. doesn't work. are my tweets showing up? #eventprofs -8:40 PM Jun 2nd, 2009

 merckforager @ready2spark LoL, now you see what I looked like in my twenty's #eventprofs -8:40 PM Jun 2nd, 2009

 merckforager @ready2spark Hi Lara #eventprofs -8:39 PM Jun 2nd, 2009

 ready2spark @merckforager LOL! Mike, you look very becoming as a blonde. #eventprofs -8:39 PM Jun 2nd, 2009

 ready2spark A reminder to all that our chat starts in 20 minutes. Click here for topics http://bit.ly/GB3mN #eventprofs -8:37 PM Jun 2nd, 2009

 merckforager This is Mike McCurry, my alternate account.. the main one does not work on here #eventprofs -8:37 PM Jun 2nd, 2009

 merckforager Hello everyone! #eventprofs -8:36 PM Jun 2nd, 2009

 Jeffhurt Twitter Isn’t Ruining Your Presentation: You Are! #eventprofshttp://ow.ly/aGmz -8:35 PM Jun 2nd, 2009

 ready2spark @spkrinteractive Thank you! #eventprofs -7:04 PM Jun 2nd, 2009

 psalinger RT @ready2spark: VOTE on what you'd like to discuss at our next#eventprofs chats http://twtpoll.com/ztlhkg -6:50 PM Jun 2nd, 2009

 eventprofs VOTE on what you'd like to discuss at our next #eventprofs chatshttp://twtpoll.com/ztlhkg -6:46 PM Jun 2nd, 2009

 ready2spark VOTE on what you'd like to discuss at our next #eventprofschats http://twtpoll.com/ztlhkg -6:46 PM Jun 2nd, 2009

 MPIRandyC RT @Yarissa6: cngrts 2 my colleague Maria Ramos, Planner of the Year, Phila Area Chapter of #MPI http://alturl.com/4ada #eventprofs -6:15 PM Jun 2nd, 2009

 ShowTecAE FYI, I will post interesting results at conclusion of polls. #eventprofs#mpi #smchat -6:14 PM Jun 2nd, 2009

 ShowTecAE When faced with direct marketing, how do you prefer to be contacted? http://twtpoll.com/lrgx0u #twtpoll #eventprofs #mpi #smchat -6:13 PM Jun 2nd, 2009

 ShowTecAE When it's time 2 hire a new vendor where do U typically go 2 find them? http://twtpoll.com/uaqoi2 #eventprofs #mpi -5:44 PM Jun 2nd, 2009

 mebplanner RT @ShowTecAE: When it's time 2 hire a new vendor where do U typically go 2 find them? http://twtpoll.com/uaqoi2 #eventprofs -5:44 PM Jun 2nd, 2009

 GloNelsonCSEP Flogos are such fun and environmentally friendly...great branding for events as well! www.deco-av.com #eventprofs #T2M #mpi #ises -5:27 PM Jun 2nd, 2009

 MsStallings Writing don't forget about #eventprofs tonight on the back of my hand :) -4:13 PM Jun 2nd, 2009

 TRDonnelly Wow...AMEX and Maritz together. It's summer and hell's freezing over #eventprofs #meetings http://tinyurl.com/op9vtm -4:09 PM Jun 2nd, 2009

 Partyaficionado Is organic F&B a special need poll is all tied up. Pls take a second to share your view. #assnchat #eventprofs http://twtpoll.com/pd3w3x -4:09 PM Jun 2nd, 2009

 spkrinteractive great phone chat yesterday with @samueljsmith He has a great sense of what #eventprofs need in order to enhance live events -3:46 PM Jun 2nd, 2009

 GloNelsonCSEP IACC Members Sign Code, Pledge Sustainable Business Practiceshttp://bit.ly/12sKz4 #eventprofs #mpi #greenmeetings -3:41 PM Jun 2nd, 2009

 attendeetech RT @MPIRandyC: Big News: AmEx & Maritz Travel launch a strategic meetings mgmt alliance #mpi #eventprofs #assnchat http://bit.ly/liPWN-3:39 PM Jun 2nd, 2009

 spkrinteractive RT @shawntsg: Curious: do event plnrs book speakers directly or w/ a bureau? Please vote: http://twtpoll.com/vr795j #twtpoll #eventprofs -3:30 PM Jun 2nd, 2009

 AndreaGold New Train2meet initiative founded by Eli Gorin, CMP of gMeetings, Inc. http://bit.ly/mHTRh #mpi #train2meet #eventprofs -2:44 PM Jun 2nd, 2009

 shawntsg Mtg/event planners of the twitterverse: do u book speakers directly or w/ a bureau? http://twtpoll.com/vr795j Thanks! #eventprofs -2:22 PM Jun 2nd, 2009

 Teambonding Brilliant! For anyone with clients especially #eventprofs Vendor Client relationship - in real world situations http://bit.ly/Rc7EW -2:21 PM Jun 2nd, 2009

 dbrisson RT @MPIRandyC: Interesting: The New ‘Tipping Points' in the Planners Decision Process #mpi #eventprofs #assnchat #event-planner http://b ... -2:21 PM Jun 2nd, 2009

 KenaSiu A Meeting Planner’s Guide to Audio Visual http://u.nu/5iz8 Complete & long, well worth it! #eventprofs -1:54 PM Jun 2nd, 2009

 KenaSiu Exhibiting on the Cheap: Get More with Lesshttp://www.tradeshowguyblog.com/?p=187 #eventprofs -1:46 PM Jun 2nd, 2009

 GloNelsonCSEP From CM&I, Conference Centers Making Green Grade in Certification http://bit.ly/12sKz4 #mpi #eventprofs #ises -1:14 PM Jun 2nd, 2009

 MPIRandyC RT @BMACMPI: Re-thinking web advertising in a new paradigm: Ready. Post. Measure. Revise. Repeat all. http://tinyurl.com/m8retg #eventprofs-1:03 PM Jun 2nd, 2009