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Archive - Jan 2 2010  - Creating and Maintaining Relationships

Page history last edited by Cameron Toth 14 years, 1 month ago

Chat starts at 9:01 PM Eastern and runs till just a bit after 10 PM Eastern.

2:01 am camerontoth: Good Evening! #eventprofs
2:01 am camerontoth: @psalinger - I am moderating tonight. #eventprofs
2:03 am camerontoth: Everyone please introduce yourself! Name and what you do. #eventprofs
2:03 am camerontoth: My Name is Cameron Toth and I connect people through Social Media. I also prepare HS students for college and career. #eventprofs
2:03 am psalinger: @camerontoth Paul Salinger, VP of Marketing at Oracle #eventprofs
2:04 am MichaelMcCurry: Mike McCurry with Experient, Chicago #eventprofs
2:05 am lyksumlikrish: Ready to say "no" to a free booth staffer? http://ow.ly/12KAD #tradeshows #eventprofs
2:05 am camerontoth: Once you have introduced yourself please share your favorite household appliance and why it is your favorite. #eventprofs
2:05 am MichaelMcCurry: I am an Account Manager I do consultant work with Associations and Corporations #eventprofs
2:06 am MichaelMcCurry: Refrigerator, cuz it contains many yummy things #eventprofs
2:06 am camerontoth: My favorite household appliance is the Shower/Bath especially with hot water. #eventprofs
2:06 am psalinger: @camerontoth fav appliance is my refrig cuz I'm a foody and it's always full of good, fresh food #eventprofs
2:06 am camerontoth: I love the Shower because it is my favorite place to think. #eventprofs
2:08 am dwheeler11: Danalynne Wheeler with Sybase, SF East Bay. I love my Japanese electric hot water dispenser - tea, cup o' soup & cocoa in secs! #eventprofs
2:08 am camerontoth: @lyksumlikrish - Are you joining the chat tonight? #eventprofs
2:08 am psalinger: @camerontoth agree that shower is a great creative thinking appliance :-) #eventprofs
2:09 am MichaelMcCurry: All my followers I am on chat for bua, plz filter if not interested, and don't unfollow... thank you #eventprofs
2:09 am dwheeler11: anyone else getting TweetChat #fail? #eventprofs
2:11 am psalinger: @dwheeler11 yes, keep getting tech difficulties message on tweetchat #eventprofs
2:11 am psalinger: RT @MichaelMcCurry: All my followers i'm on chat 4 bua, plz filter if not interested, & dont unfollow... thank U #eventprofs (me 2)
2:11 am MichaelMcCurry: RT @dwheeler11: anyone else getting TweetChat #fail? #eventprofs --> yes... booo!
2:11 am camerontoth: Twitter is definitely moving slow. #eventprofs
2:11 am camerontoth: I am getting the same thing. RT @psalinger: @dwheeler11 yes, keep getting tech difficulties message on tweetchat #eventprofs
2:12 am MPINCC: RT @MPIRandyC: Here?s a Twitterrific Bonus for Joining #MPI Plus, you'll see the future #eventprofs#assnprofs #events #meetings http://ow.ly/13ayk
2:12 am camerontoth: Let's jump into our topic Creating Relationships #eventprofs
2:13 am MPINCC: RT @mpitradeshows: hosted buyer appointment setting begins this THURSDAY - program members, watch your inbox! #md10 #mpi #eventprofs
2:13 am camerontoth: @MPINCC - We are in the middle of an #eventprofs Chat
2:14 am camerontoth: Let's jump into our topic: Creating Relationships #eventprofs
2:14 am psalinger: @camerontoth ok, is there a starter Q to this conversation? #eventprofs
2:15 am mrshasten: Meg here, event manager advocating SM integration #eventprofs
2:16 am camerontoth: @psalinger - Sorry - A little under the weather and twitter is throwing me for a loop #eventprofs
2:16 am MichaelMcCurry: RT @mrshasten: Meg here, event manager advocating SM integration #eventprofs -- Hi Meg
2:16 am camerontoth: #eventprofs - How do you create your relationships with partners and clients?
2:17 am BrittaniMEvents: RT @camerontoth: #eventprofs - How do you create your relationships with partners and clients?
2:17 am MichaelMcCurry: RT @psalinger: @camerontoth ok, is there a starter Q to this conversation? #eventprofs --> amen to that
2:17 am camerontoth: Welcome #eventprofs !!! @MichaelMcCurry @mrshasten @psalinger @dwheeler11 @lyksumlikrish
2:18 am MichaelMcCurry: RT @camerontoth: #eventprofs - How do you create your relationships with partners and clients? --> by engaging with them.. learning biz
2:18 am BrittaniMEvents: @dwheeler11 try tweetgrid #eventprofs
2:19 am psalinger: @camerontoth I think 2 methods - extension and amplification of traditional mktg, and people centric approach/cultural shift #eventprofs
2:19 am BrittaniMEvents: @camerontoth thanks! #eventprofs
2:19 am camerontoth: What creates a strong relationship? strong being defined by value #eventprofs
2:19 am mycrowdca: RT @michellebruno - nice mix of low cost social media webinars http://bit.ly/90RElx #eventprofs #in#iaee
2:19 am executiveoasis: Great question. With alliance partners one key is to vet each new request to ensure it's bonafide. #eventprofs
2:20 am camerontoth: @MichaelMcCurry - What are some ways you engage to create relationships? #eventprofs
2:20 am psalinger: @camerontoth making it a win/win where you make the customer/partner successful and influential in the broad social sphere #eventprofs
2:21 am mrshasten: @camerontoth Create or maintain relationships? #eventprofs
2:21 am camerontoth: RT @psalinger: I think 2 methods - extension and amplification of traditional mktg, and people centric approach/cultural shift #eventprofs
2:21 am MichaelMcCurry: @camerontoth The real message is 2 take an interest & seek 2 learn about your clients and vendors... understand their challenges #eventprofs
2:21 am camerontoth: Welcome!! @executiveoasis #eventprofs
2:22 am psalinger: RT @MichaelMcCurry The real msg is 2 take an interest & seek 2 learn abt yr clients & vendors... understand their challenges #eventprofs
2:22 am camerontoth: @MichaelMcCurry - I like the understanding their challenges piece of that. What are some key ways to do that? #eventprofs
2:22 am BrittaniMEvents: RT @MichaelMcCurry: The real message is 2 take an interest &learn about your clients and vendors...understand their challenges #eventprofs
2:22 am mrshasten: RT @psalinger: making it a win/win where you make the customer/partner successful and influential in the broad social sphere #eventprofs YES
2:22 am executiveoasis: If one is always getting alliance partners to quote on business that goes no where, it will put a strain on relationships. #eventprofs
2:23 am dwheeler11: @camerontoth strong relationships are generally the ones considered partnerships by both vendor and client (not power-based) #eventprofs
2:24 am camerontoth: @mrshasten - Just talking about Creating Relationships right now. We will get to maintaining them in just a bit. #eventprofs
2:24 am MichaelMcCurry: Ulitimate service is 2 make tough decision to recommend someone elses solution to a client when yours does not fit the best way #eventprofs
2:24 am psalinger: @camerontoth re @Michael McCurry post - rlly delving in2 audience concerns, both macro & micro 2 understand how 2 deliver value #eventprofs
2:25 am theexpogroup: RT @MichaelMcCurry: Ulitimate service is 2 make tough decision to recommend someone elses solution to a client when yours does not fit the best way #eventprofs
2:26 am nicolejensen: @SharonPaterson tell them to slag off if it gets too bad. They're probably just wanting to make sure everything gets done. #eventprofs
2:26 am executiveoasis: Respect their time. With clients, find out what is of value to them. Care enough interest to advise re pitfalls - this is tough #eventprofs
2:26 am dwheeler11: for the relationship to achieve real success you have to respect and value your vendor/client/partner/customer and their input #eventprofs
2:26 am camerontoth: @MichaelMcCurry - Absolutely. I think that is a big trust builder. I have heard of some ways to help bring that client back. #eventprofs
2:26 am psalinger: @MichaelMcCurry that's a good one. you want to constantly deliver value, regardless if u are the value or not #eventprofs
2:27 am MichaelMcCurry: RT @CameronToth: I like the understanding their challenges piece of that. What are some key ways to do that? #eventprofs -->by listening!
2:27 am mrshasten: @camerontoth #eventprofs to understand, do your homework, research
2:27 am camerontoth: Welcome! @theexpogroup #eventprofs
2:28 am psalinger: @dwheeler11 yes, and by respecting and valuing their input and promoting it, you build trust and build the relationship #eventprofs
2:28 am MichaelMcCurry: RT @psalinger: @MichaelMcCurry that's good one. you want 2 constantly deliver value, regardless if u are value or not #eventprofs -- Agreed
2:29 am camerontoth: @MichaelMcCurry - Over the course of many chats it is amazing how many times listening comes up #eventprofs
2:29 am executiveoasis: @MichaelMcCurry Ditto with styles mismatch. If you value smooth logistics & client values impromptu, best refer to someone else #eventprofs.
2:29 am dwheeler11: @BrittaniMEvents thanks for the TweetGrid tip, that works even better than TweetChat! #eventprofs
2:29 am camerontoth: Listening seems to be the major foundation for all great relationships. #eventprofs
2:29 am MichaelMcCurry: RT @camerontoth: @MichaelMcCurry - Over the course of many chats it is amazing how many times listening comes up #eventprofs -- OMG true!
2:30 am psalinger: RT @camerontoth: Listening seems to be the major foundation for all great relationships. #eventprofs(totally agree)
2:31 am MichaelMcCurry: RT @camerontoth: Listening seems to be the major foundation for all great relationships. #eventprofs-- this is absolute truth!!!
2:31 am lyksumlikrish: #eventprofs Hey there! Jenise Fryatt here joining in late.
2:31 am mrshasten: Share in client/vendor goals too #eventprofs
2:31 am camerontoth: RT @psalinger: yes, and by respecting and valuing their input and promoting it, you build trust and build the relationship #eventprofs
2:32 am psalinger: another key component of building (and maintaining) relationship is constant exchange of learning and ideas to grow together #eventprofs
2:32 am executiveoasis: Seems like a great discussion. Sorry I have to run. I have an early meeting with a colleague. Look forward to transcript. Bye #eventprofs
2:32 am camerontoth: Welcome! @lyksumlikrish #eventprofs
2:33 am camerontoth: @psalinger - Great way to bring us into the second part of this topic! #eventprofs
2:34 am lyksumlikrish: I'm searching for eventprofs live on TweetGrid Search - http://tweetgrid.com/search?q=eventprofs#eventprofs
2:34 am camerontoth: OK - We have listened! Engaged! Earned Trust! Provided Value! Worked to understand clients needs! #eventprofs
2:35 am camerontoth: #eventprofs
2:35 am camerontoth: Now How do we MAINTAIN RELATIONSHIPS? #eventprofs
2:36 am camerontoth: @executiveoasis Thanks for joining - See you around the Twitterverse! :-) #eventprofs
2:37 am camerontoth: RT @psalinger: building (and maintaining) relationship is constant exchange of learning and ideas to grow together #eventprofs
2:37 am lyksumlikrish: If you're listening, you will see ways that you can help people achieve what they want #eventprofs
2:38 am psalinger: @camerontoth it's alot of the same as building, but maintaining gets tricky doesn't it. you have to be able to agree/disagree #eventprofs
2:38 am camerontoth: How do you maintain relationships after the initial interaction, sale, conversation, etc.? #eventprofs
2:38 am psalinger: and stay "friends" by that exchange of ideas and respecting each other and promoting each other #eventprofs
2:38 am MichaelMcCurry: @camerontoth consistency, transparency and integrity #eventprofs
2:39 am camerontoth: @psalinger - I think maintaining a relationship, especially and engaged one, is very difficult. #eventprofs
2:39 am camerontoth: RT @MichaelMcCurry: @camerontoth consistency, transparency and integrity #eventprofs
2:39 am eatingforfun: http://bit.ly/dyg9YJ fav appliance is my refrig cuz I'm a foody and it's always full of good, fresh food #eventprofs
2:39 am camerontoth: @MichaelMcCurry - Any tips for consistency? I think that is where most folks get bogged down. #eventprofs
2:40 am BrittaniMEvents: With vendors I stay consistent and loyal....by building the relationships with trust. #eventprofs
2:40 am psalinger: @MichaelMcCurry yes, agree. all of those traits are really important in maintaining relationships #eventprofs
2:40 am camerontoth: RT @lyksumlikrish: If you're listening, you will see ways that you can help people achieve what they want #eventprofs
2:41 am mrshasten: Must be able to communicate solutions, generate ideas and be a sounding board all at same time, both leader & follower #eventprofs
2:41 am psalinger: @camerontoth yes, I would agree. like friendships IRL, it takes work and constancy #eventprofs
2:41 am MichaelMcCurry: RT @CameronToth: @MichaelMcCurry - tips for consistency? I think that is where most folks get bogged down. #eventprofs -- always respond
2:42 am camerontoth: @mrshasten - We talk about listening a lot but communication skills are really important as well. #eventprofs
2:42 am psalinger: @MichaelMcCurry always respond, even if it hurts, feedback is good and we should appreciate it, good or bad #eventprofs
2:42 am lyksumlikrish: Do you call to see how your friends are doing? Comment on clients Facebook pages, DM them on Twitter just to say hi #eventprofs
2:42 am MichaelMcCurry: @camerontoth silence is deafening.. if u do not respond them ppl lose trust and confidence #eventprofs
2:42 am camerontoth: @mrshasten - Being able to communicate solutions is something I struggle with all the time. #eventprofs
2:43 am dwheeler11: keep lines of communication open - even if you don't have answers, make sure the other person knows the status #eventprofs
2:43 am psalinger: RT @MichaelMcCurry: @camerontoth silence is deafening.. if u do not respond them ppl lose trust and confidence #eventprofs
2:43 am BrittaniMEvents: RT @dwheeler11: keep lines of communication open - even if you don't have answers, make sure the other person knows the status #eventprofs
2:43 am MichaelMcCurry: RT @psalinger: @MichaelMcCurry always respond, even if it hurts, feedback is good & we should appreciate good or bad #eventprofs -- YES!
2:44 am camerontoth: @MichaelMcCurry - That's a big one. If you get an email respond - doesn't have to be an essay - and picking up the phone is OK #eventprofs
2:44 am conceptBAIT: #eventprofs, now in celebration of our new website's "Virtual Canvas" receive 10% off your spandex linen rentals thru 03/31/10. Call Tim...
2:45 am camerontoth: @BrittaniMEvents - Biggest rule in Social Media and Marketing is that people like dealing with people - Right? #eventprofs
2:45 am FusedMind: RT @CameronToth: RT @lyksumlikrish: If you're listening, you will see ways that you can help people achieve what they want #eventprofs
2:45 am camerontoth: RT @lyksumlikrish: Do you call to see how your friends are doing? Comment on clients Facebook pages, ...i #eventprofs
2:46 am MichaelMcCurry: most of us are human.. :) we make mistakes but if we respond ppl respect us for being honest #eventprofs
2:46 am psalinger: RT @MichaelMcCurry: most of us are human.. :) we make mistakes but if we respond ppl respect us for being honest #eventprofs YES!
2:47 am camerontoth: RT @MichaelMcCurry: most of us are human.. :) we make mistakes but if we respond ppl respect us for being honest #eventprofs
2:47 am camerontoth: How do we decide on our goals for relationships? #eventprofs
2:48 am conceptBAIT: #EventProfs | Call Tim Thompson @ BAITspace in St. Pete [727-321-5350] for details on spandex linen rental promotion...
2:49 am BrittaniMEvents: @camerontoth absolutely! I find that constant communication works best on both parties because we can all learn from each other #eventprofs
2:49 am camerontoth: When maintaining/creating a relationship what should your goal/objective/expectation be? #eventprofs
2:49 am MichaelMcCurry: RT @camerontoth: How do we decide on our goals for relationships? #eventprofs --> collaboratively, the focus must be mutually beneficial !
2:50 am camerontoth: @conceptBAIT We are in the middle of an #eventprofs CHAT - Your advertisements are insensitive.
2:51 am camerontoth: @MichaelMcCurry - I agree. Mutually Beneficial relationships are definitely easier to maintain. #eventprofs
2:51 am psalinger: @camerontoth building for the long term - creating mutual advocacy and long term learning for trust and integrity #eventprofs
2:51 am MichaelMcCurry: @camerontoth it is the essence of fairness... mutually beneficial #eventprofs
2:52 am BrittaniMEvents: RT @camerontoth: How do we decide on our goals for relationships? -> find a common purpose that is mutually beneficial #eventprofs
2:52 am camerontoth: @psalinger - I sense a lot of boy scout in you Paul! :-) #eventprofs
2:52 am camerontoth: RT @MichaelMcCurry: @camerontoth it is the essence of fairness... mutually beneficial #eventprofs
2:52 am lyksumlikrish: Sometimes relationship goals are necessary, but not always. You never know where some relationships can lead. #eventprofs
2:53 am MichaelMcCurry: @lyksumlikrish 'amen to that Jenise... look where my marriage ended :) LOL #eventprofs
2:54 am camerontoth: @lyksumlikrish - That is a great point. I felt funny typing the question because I feel the same way. #eventprofs
2:54 am lyksumlikrish: @MichaelMcCurry LOL That wasn't exactly what I meant. :-) #eventprofs
2:55 am psalinger: @camerontoth lol, I was never a very good boy scout, but hopefully am a good customer advocate :-) #eventprofs
2:55 am MichaelMcCurry: @lyksumlikrish I know... just tried to add some humor to the conversation #eventprofs
2:55 am lyksumlikrish: @camerontoth Most of my relationships on Twitter have no expressed or predetermined goals but I think they will be beneficial. #eventprofs
2:55 am camerontoth: @lyksumlikrish -But on the other hand when you devote time to SM and F2F meetings it is good to step in with a goal! #eventprofs
2:56 am MichaelMcCurry: @camerontoth depends on what the goal is #eventprofs
2:56 am dwheeler11: if you hate/dread/put off communication with a business partner, examine whether it's really valuable for you #eventprofs
2:57 am camerontoth: @lyksumlikrish - I don't think it is good to be cold blooded but stepping in with a plan makes sense. #eventprofs
2:57 am psalinger: @camerontoth ok, gotta bail now, thanks for moderating. have a great evening #eventprofs
2:57 am camerontoth: @dwheeler11 Danalynne - All I have to say is Word! #eventprofs
2:57 am camerontoth: @psalinger - Thanks Paul! #eventprofs
2:58 am camerontoth: Alright - Key Take Aways from tonight? #eventprofs
2:58 am lyksumlikrish: @camerontoth I think sometimes a relationship needs to progress for a while before determining goals. :-) #eventprofs
2:58 am MichaelMcCurry: @camerontoth my closing comment is give more than you get... that is the best approach.. will reap good things 4 relationships #eventprofs
2:59 am lyksumlikrish: RT @MichaelMcCurry: @camerontoth my closing comment is give more than you get... that is the best approach.. #eventprofs
2:59 am camerontoth: RT @MichaelMcCurry "Give more than you get" #eventprofs
3:00 am BrittaniMEvents: RT @camerontoth: RT @MichaelMcCurry "Give more than you get" #eventprofs
3:00 am lyksumlikrish: Chris Brogan says promote other people 12 times more than you promote yourself #eventprofs
3:01 am MichaelMcCurry: @camerontoth Thanks for moderating this discussion... great job! #eventprofs
3:01 am dwheeler11: be open to opportunities but don't try to force them! #eventprofs
3:01 am camerontoth: Some of the key pieces I noticed: "Listening" "Communicating" "Accessible/Responsive" "Giving Value" "earning Trust" #eventprofs
3:02 am MichaelMcCurry: RT @camerontoth: Some key pieces I noticed: "Listening" "Communicating" "Accessible/Responsive" "Giving Value" "earning Trust" #eventprofs
3:02 am camerontoth: @lyksumlikrish - Did you read "Trust Agents" - I really enjoyed that book. It had a lot of jewels. #eventprofs
3:02 am camerontoth: RT @dwheeler11: be open to opportunities but don't try to force them! #eventprofs
3:02 am dwheeler11: RT @MichaelMcCurry: @camerontoth Thanks for moderating this discussion... great job! #eventprofs--- I second that!
3:02 am lyksumlikrish: Yup, I listned to it on my ipod. Excellent advice! #eventprofs
3:03 am camerontoth: @MichaelMcCurry - Thank you for being a part of it. #eventprofs
3:03 am camerontoth: @dwheeler11 - Thanks for taking part! #eventprofs
3:03 am MichaelMcCurry: Your question each day to your circle of influence should be "What can I do for you?" #eventprofs
3:03 am lyksumlikrish: Great chat Cameron. As always, you rock! #eventprofs
3:04 am MichaelMcCurry: @CameronToth my pleasure... great discussion #eventprofs
3:04 am camerontoth: @lyksumlikrish - Wow, I feel ancient having actually read the book... on paper.. hard cover no less. #eventprofs
3:05 am lyksumlikrish: Las Vegas CVB head sees signs of 2010 growth http://ow.ly/12KUx #eventprofs #travel
3:05 am camerontoth: @lyksumlikrish - Thank you Jenise! Very sweet of you to say that! Thanks for being a part of the chat tonight! #eventprofs
3:05 am MsStallings: SO excited for #EC10 and NYC!! BIG Wknd Coming Up ? Goals for my EventCamp Experience.http://bit.ly/cdnlnd #EC10 #eventprofs
3:05 am camerontoth: RT @MichaelMcCurry: Your question each day to your circle of influence should be "What can I do for you?" #eventprofs
3:05 am dwheeler11: Another daily question - "how can I help you do whatever it is that you do --- even better"? #eventprofs
3:06 am MichaelMcCurry: RT @dwheeler11: Another daily question - "how can I help you do whatever it is that you do --- even better"? --> Great! #eventprofs
3:07 am BrittaniMEvents: Great Chat! #eventprofs
3:07 am dwheeler11: great chat tonight all - thanks! Looking forward to meeting many of you in person this weekend @EventCampNYC #EC10 #eventprofs
3:08 am camerontoth: Thanks for being a part of it - Have a great night! @BrittaniMEvents #eventprofs
3:08 am camerontoth: RT @dwheeler11: Looking forward to meeting many of you in person this weekend @EventCampNYC#EC10 #eventprofs
3:08 am MichaelMcCurry: @camerontoth Have a great night Cameron and everyone else!! #eventprofs
3:10 am MichaelMcCurry: RT @dwheeler11: great chat tonight all - thanks! Looking forward to mtg many of you this weekend @EventCampNYC #EC10 - Yes! #eventprofs

 

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